I cancelled a ticket on 17th march 2oo9 and till date i ve not received the funds, i ve attached details of conversation with them.
I have heard this is the best forum for complain. Please let know what can be done.
Bikash Agrawal
8080174082 / 93219658324
Thu, 22 April 1:20:32 AM
Re: URGENT query - PNR number 8228971801
...
From:
Bikash Agrawal
...
View Contact
To: tdr
Dear All,
I am leaving my company and as my credit card is a staff credit card I have to surrender it. Please let me know the status. Can you please at least give me a date, by when am I going to receive my funds. It's been a year and three months. How long will it take?
Regards,
Bikash Agrawal
Mobile : 91 80801 74082
From: Bikash Agrawal
To: tdr
Sent: Mon, 19 April 12:33:58 AM
Subject: Re: URGENT query - PNR number 8228971801
Dear Syed,
I might have booked my ticket using Netsafe Card, which is a service provided by HDFC Bank, in which they generate a virtual card for online transactions. Please check if the card no for booking the ticket is 4042 7607 6377 7779 it is a virtual card and you can not credit the funds back on this card because this virtual cards expires within 24 hours. The original card no for this virtual card is 4346 7840 0011 4250. I have to surrender this card within a month's time.
Please do the needful and let me know the status. It is 1 year and 2 months now. If you need me to talk to any of your seniors let me know their contact details. I also wanted to book a complain regarding the problems which I am facing. Kindly let me know if there is any channel via which I can launch a complain within IRCTC or do I have to launch a complain via consumer forum.
Regards,
Bikash Agrawal
Mobile : 91 80801 74082 / 93219 58324
From: tdr
To: Bikash Agrawal
Sent: Thu, 1 April 7:47:16 AM
Subject: Re: URGENT query - PNR number 8228971801
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. 8228971801 has been forwarded to CCM/ SER on dt. 24-mar. We have already issued Reminder No. 1, 2 dt. 10.11.09, 07.02.10 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 3 dt. 01.04.10 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
Regards,
Syed Mansoor Ali
Executive (Refund)
[email protected] Agrawal wrote:
> Dear Dheeraj,
>
> It's past a year now. I am learning now, how the Govt organizations work. I have to surrender the card from which I booked the ticket, but I am unable to because of delay from your side. Is there any way inn which I can launch a complaint about all this delay? Can you give a exact date when am I going to get reversal, if I am going to get any?
>
> Regards,
> Bikash Agrawal
> Mobile : 91 80801 74082 / 93219 58324
>
>
> From: tdrprocess
> To: Bikash Agrawal
> Sent: Sun, 7 February 12:39:30 AM
> Subject: Re: URGENT query - PNR number 8228971801
>
> Dear customer,
>
> Sorry for the inconvenience. Kindly note that your refund case of PNR No.8228971801 has been forwarded to CCM/ SER on dt.24-mar. We have already issued Reminder No. 1 dt. 10.11.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt.07-feb with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
>
>
> Regards,
>
> Dheeraj
> [email protected]
>
>
>
> Bikash Agrawal wrote:
>> Dear Sajjan,
>>
>> Now Jan is over. Still no refund. Still showing as UNDER PROCESS. How long will it take?
>>
>>
>> Regards,
>> Bikash Agrawal
>> Mobile : 91 93219 58324
>>
>>
>> From: Bikash Agrawal
>> To: TDR
>> Sent: Wed, 25 November 12:12:19 AM
>> Subject: Re: URGENT query - PNR number 8228971801
>>
>> Dear Sajjan,
>>
>> Nov is almost over. Still no refund.
>>
>> Regards,
>> Bikash Agrawal
>> Mobile : 91 93219 58324
>>
>>
>> From: TDR
>> To: Bikash Agrawal
>> Sent: Tue, 10 November 4:42:58 PM
>> Subject: Re: URGENT query - PNR number 8228971801
>>
>> Dear customer,
>>
>> Sorry for the inconvenience. Kindly note that your refund case of PNR No. 8228971801 has been forwarded to CCM/South Eastern Railway on dt. 24.03.09. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 10.11.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
>>
>> Regards,
>>
>> Sanjay Suman
>> [email protected]
>> Ph: 011- 23345900
>>
>>
>>
>> Bikash Agrawal wrote:
>>> Dear Sajjan Kumar,
>>>
>>> Still waiting for refund. Kindly let me know the TAT.
>>>
>>> Regards,
>>> Bikash Agrawal
>>> Mobile : 91 93219 58324 / 91 970 23 24 970
>>>
>>>
>>> From: tdrprocess
>>> To: Bikash Agrawal
>>> Sent: Thu, 15 October 10:22:10 AM
>>> Subject: Re: URGENT query - PNR number 8228971801
>>>
>>> Dear customer,
>>>
>>>
>>>
>>> Sorry for the inconvenience. Kindly note that your refund case of PNR No. 8228971801 has been forwarded to CCM/Eastern Railway on dt. 24-mar. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 15.10.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> Sajjan Kumar
>>> [email protected]
>>>
>>> Ph: 011- 23345900
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Bikash Agrawal wrote:
>>>> Dear Sajjan Kumar,
>>>>
>>>> Till date I have neither received any further communication from IRCTC nor the refund amount. Kindly let me know the reason or discrepancy due to which the process is taking such a long time of 7 months.
>>>>
>>>> By what date should I expect the amount refunded. Please do reply on utmost priority.
>>>>
>>>> Regards,
>>>> Bikash Agrawal
>>>> Mobile : 91 93219 58324 / 91 970 23 24 970
>>>>
>>>>
>>>> From: tdrprocess
>>>> To: Bikash Agrawal
>>>> Sent: Wed, 30 September 5:12:31 PM
>>>> Subject: Re: URGENT query - PNR number 8228971801
>>>>
>>>> Dear customer,
>>>>
>>>>
>>>>
>>>> Sorry for the inconvenience. Kindly note that your refund case of PNR No. 8228971801 has been forwarded to CCM/Eastern Railway on dt. 24-mar. Refund yet not received from concerned railway, so we are sending a reminder with all the papers pertaining to your refund case to concerned railway on dt. 30.09.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Sajjan Kumar
>>>> [email protected]
>>>>
>>>> Ph: 011- 23345900
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>> &-- Message from [email protected] &&&
>>>>> Date: Thu, 24 Sep 2009 07:57:24 -0700 (PDT)
>>>>> From: Bikash Agrawal
>>>>> Subject: URGENT query - PNR number 8228971801
>>>>> To: [email protected]
>>>>> Cc: [email protected], [email protected]
>>>>>
>>>>>
>>>>> > Dear All,
>>>>> >
>>>>> > I filed a TDR on 17th March 09. I was told that I ll receive funds in
>>>>> > 60 to 90 days. Its more than 6 months now and I have not received any
>>>>> > refund till date. Kindly process on utmost priority.
>>>>> >
>>>>> > Details are :
>>>>> >
>>>>> > PNR NUMBER 8228971801
>>>>> > TRANSACTION ID 0097461084
>>>>> > CLASS 2A
>>>>> > DATE OF JOURNEY 11/03
>>>>> > TRAIN NUMBER 2151
>>>>> > BOOKED ON 28/02
>>>>> > REASON FOR TDR: CUSTOMER NOT TRAVELLED
>>>>> > TDR STATUS: ADMIN APPROVED
>>>>> > REFERENCE NO: EKT200903170445985
>>>>> > TDR FILING DATE : 17 MARCH
>>>>> > FROM LOKMANYA TILAK TERMINAL TO RAIPUR
>>>>> >
>>>>> > Please do let me know in case of any descripency.
>>>>> >
>>>>> >
>>>>> >
>>>>> > Regards, Bikash Agrawal
>>>>> > Acquisition Manager - Premier Banking,
>>>>> > HDFC Bank,
>>>>> > Mobile : 91 93219 58324 / 91 970 23 24 970
>>>>> >
>>>>> >
>>>>> > Yahoo! India has a new look. Take a sneak peek
>>>>> > http://in.yahoo.com/trynew
>>>>>
>>>>>
>>>>> &-- End message from [email protected] &--
>>>>
>>>>
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>>>
>>>
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