IRCTC
Indian Railways decision to take IRCTC from eGeneration leader to Dalal and Tout Age

I’m the owner of a small travel agency in Kolkata. I’m deeply distressed by the Railways ruling that took place yesterday barring agents from Tatkal bookings between 8:00 and 9:00 am. I have invested all my money in my travel agency. A decision like this is very damaging for small-time person like me, as this is my only source to earn my livelihood.

I want to ask a very basic question- on what basis does the government differentiate between consumers and agents. We agents also go through the same process to book a ticket and we also use the same system, the same website. Shouldn’t our welfare also be thought of while making such decisions? The government cannot have this biased outlook against us.

Do they think that only consumers are suffering? Agents are suffering even more than the customers, IRCTC website is always crashing at 8:00 am in the morning, I face the same problem of the server error all the time, but the railways instead of correcting their own faults is putting the blame on simple hardworking agents like me. Moreover out of the 10 tickets which I wish to book I can barely manage to book 1 ticket.

Even to book a normal ticket their website is extremely slow; blaming us is not a solution to this problem rather they need to work on improving or changing their system to make it more efficient.

If such a ruling has to be taken then I demand to know what solution the government is going to provide me as I am an authorized agent and the certification has been given to me by IRCTC, more important is how do I sustain myself and my family as this agency is all I have left?

Company: IRCTC
Country: India

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