Inconsumercomplaints.com » Cars & Transport » Review / complaint: IRCTC - Dalay in Trains | News #345148

IRCTC
Dalay in Trains

The Lichhavi Express from Varanasi to Allahabad runs pathetically late every day. On my last visit I waited at the railway station with my old parents at Varanasi Railway Station for 2 hours. The station disnt have adequate infrastructure like inadequate seats for pessengers to sit while waiting, a dark and dingy waiting room, no drinking water availabile at station, no notice board informing abt the platform number etc, and inadeqaute/ untimely announcements by the railways station administration abt the train delay. Additionally, the cost to use the toilet on the platform station is Rs.5, unlike Rs.2 which is standard across all others. It is pathetic to see this kind of condition of India's historic city where so many foreigners are also traveling.

On my way back from Allahabad to Delhi, again the Mahabodhi express (on 12th April) was late at the railway station by 1.5 hours. The information on the notice boards at the station stated platform no.1 for the train to arrive, but when the train came, the announcement was made for a different platform- no.3. I ran alongwith my old parents (>age of 60 years) who carried luggage in their hands and running to catch the train at the same time. Unfortunately when the platform changes so suddenly, we just managed to get inside the train (after all the running to be able to catch the train) when the train departed from the station. Ideally, the train should have waited some extra time to allow people to move from 1 platform to another, due to such a sudden change- which was only announced but not reflected on the notice boards of the station. I did struggle with my parents to catch the train, but I am sure there would have been more people who would have missed the train due to this unorganised way of behavior. Despite this, the train arrived Delhi 4 hours later than the scheduled arrival on 13th April. It is a highly unplanned way of working of Indian Railways!!!

Seems like the Administration doesnt cares for TIME of people of INDIA.


Company: IRCTC

Country: India

Category: Cars & Transport

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