IRCTC
NON PAYMENT OF TDR, BLOCKING OF ACCOUNT AND SUBSEQUENT FAILURE TO CANCEL TICKETS

I have booked by Shatabdi for travel on 23rd march by exe class for travel from Mumbai to Bharuch. PNR no was 8462184553 and this was booked through my IRCTC account no 20916761865.

I had some urgent work and hence wanted to cancel the ticket on 22nd March and tried to do online but due to some problem in IRCTC website for connectivity with railways, i could not do and finally I wrote to IRCTC that they should cancel it immediately. They replied promptly asking me to send details which i sent. on 23rd mar after train left, I got a message that I should file tdr. I was angry and wrote to them that they are responsible for this and filed tdr.

I travelled to Bharuch later in different train.

The ticket checker either has by mistake made an entry that I travelled or he sold the seat unofficially (which is quite common in shatabdi and every one knows it), or the clerk who checked tdrs didnot check it properly or IRCTC has committed a mistake, I donot know.

After few months, i got a mail stating that my tdr is rejected and I have claimed fake. I was shocked and I sent the actual trael details and asked them how is it possible that i have travelled on a different train and shatabdi. I remember some correspondence was there later but it is lost now.

few days back, I got an email from irctc stating that my user id is blocked as i have claimed fake. I could not connect the two and i checked the above pnr quoted by them with all my recent transactions and could not match. I wrote back to them that they should give details and it was not pertaining to any of my travels i could trace. after much haggling they sent the details of above pnr.

Luckily for me, the correspondence with IRCTC requesting them to cancel my ticket several hours before train departure and their reply to send details to them which was also before train departure and my reply to them before train departure and their reply to file tdr and again my reply to them were all sent from my official email id and was kept in a folder.

then i remembered about this issue? i sent them the entire correspondence to them and told them that i was the aggrieved as they have not cancelled my ticket and asked me to file tdr and now they are saying that I have made a fake claim and I asked them to restore access.

There was no response from them. Meanwhile, i was travelling to china and i had booked earlier a ticket under pnr 8542042516 for travel on 25th april and i wanted it to be cancelled as i was abroad. i wrote to them that since they have blocked my id, they should cancel the ticket but they didnot respond and the entire ticket amount of Rs. 480 is hanging now and I stand to lose it as it has not been cancelled nor tdr is filed.

now i am again travelling abroad going to Korea and my ticket pnr 8354695939 for travel on 2nd may for travel from mumbai to bharuch by shatabdi cannot be used and hence i wrote to them to cancel the same. there is no response from them.

I am surprised at the callous attitude of the railways. What is the recourse available to me. i wrote to them stating that i will approach consumer court etc. they are aware that it is going to take lots of time and they can always escape.

i can also provide the mobile records which will show that i was at mumbai on 23rd march morning and left later. but these arrogant people at IRCTC will not bother i presume as they have not bothered about evidences submitted already.

should i write to railway minister or whom? what will happen to a common man who had no evidence and if the ticket checker writes he has travelled when the passenger has not travelled? I want to take it up seriously even if I have to spend several thousands so that these people are punished and they will never dream of doing this to any passenger forgetting that they are public servants and not masters of public.

Company: IRCTC
Country: India
State: Maharashtra

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