Respected Madam/Sir,
I had come online by 7AM today and was waiting for Tatkal for 30 Apr in Jhelum Express 1077 to open. Till 8AM everything was fine with the website and then suddenly it stopped responding (See below error).
Also, I had one of my friend's at Khadki Station in Pune so that if not I but he could get through the same. While he was in the queue; he saw some unauthorized person in Booking Cabin which caused delay in transaction and it took 20minutes for my friend who was 12th person in queue to get to the counter and by this time all the tickets were gone not only in Jhelum Express but in other trains too.
While I struggled with the site to come up; it took 40minutes before I could log-in and see the Booking form but that of no use to me.
During this I contacted the (not so good) Customer Care @ 01123344787 which just asked to file a complaint in [email protected] (see mail below) and did not respond with any quick answer.
Probably it seems that the site is deliberately stopped from responding for the brokers to get in and book the tickets and both brokers and railway officials can have good time with the money earned (you can understand that the proof for this cannot be given; since booking cabin is restricted area for public).
Now that I have lost the day for travel; will have to struggle again tomorrow by coming at at least 4AM to the Reservation Counter while most of the Railways Reservation Officials in comfort sleep and then wait for my luck to help the things out.
Hope this would be taken as a serious violation of fundamental rights by Indian Railways and looked into the matter with actions coming up soon.
Regards,
Bhupinder Singh G
PUNE
& On Wed, 28/4/10, [email protected] wrote:
From: [email protected]
Subject: [IRCTC #1054261] Ticket Confirmation: Another Error between 8-8:30AM
To: [email protected]
Date: Wednesday, 28 April, 8:55 AM
Greetings,
This message has been automatically generated in response to the
creation of a trouble ticket regarding:
"Another Error between 8-8:30AM",
a summary of which appears below.
There is no need to reply to this message right now. Your ticket has been
assigned an ID of [IRCTC #1054261].
Please include the string:
[IRCTC #1054261]
in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.
Thank you,
[email protected]
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