IRCTC / TDR refund
Refund on TDR

Dear Sir,

I had filed an online TDR for the e-ticket booked through IRCTC.

PNR Number: 2639815353

Transaction ID: 0252543432

Booked On: 16-9

Date Of Journey: 21/9

Railway Zone: NRBSB

Ticket Charge: Rs 434.00

Total: Rs 454.00

Train No: 2205

From Station: H NIZAMUDDIN (NZM)

To Station: DEHRADUN (DDN)

TDR Filing Date: 22-Sep

Reason For TDR: Train Cancelled.

Reason For TDR: Train Cancelled.

Reference No: ekt2010092201626967

IRCTC Zone: CCM/Claims Northern Railway, Station Building, Varanasi

TDR Zone: NRBSB

When no action was taken even till 29th Jan as directed by the customer care at IRCTC I had sent a mail at tdrprocess@irctc.co.in. To this I received an automated reply as follows.

Dear Customer, Sorry for the inconvenience. Kindly note that your refund case of PNR No.2639815353 has been forwarded to CCM/NRBSB Railway on 01-Oct As refund is yet to be received from concerned railway, we have sent a reminder on 2-February with all the papers pertaining to your refund case to concerned railway. As soon as refund, if any, received it will be credited to your card account. With regards, TDR TEAM

The minimum time for refund to be credited into the account is 90 and if nothing is done even after 120 days that is totally uncalled for. On top of that an automated mail that not even states the exact date by which the refund would be received but only loosely states that 'As soon as refund, if any, received it will be credited to your card account.' only adds to one's irritation.

I have complied to all the rules pertaining to the filling of TDR and have filed it well within 72 hours. There should be no reason for delay.

Request you to kindly look into the matter and take the action at the earliest.

Regards,

Anika Agarwal

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Company: IRCTC / TDR refund
Country: India
State: Uttar Pradesh
City: Varanasi

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