I had booked a flight from pune to mangalore via Mumbai with Jet Airways.
The details as following
18DEC09 JET AIRWAYS 9W-2402
From: Pune (PNQ), INDIA Departs: 11:10 AM Not valid before: 18DEC09
To: Mumbai (BOM), INDIA Arrives: 11:45 AM Not valid after: 18DEC09
Travel Date: 18DEC09
Airline PNR: KAYFHQ
18DEC09 JET AIRWAYS 9W-431
From: Mumbai (BOM), INDIA Departs: 12:35 PM Not valid before: 18DEC09
To: Mangalore (IXE), INDIA Arrives: 01:50 PM Not valid after: 18DEC09
Travel Date: 18DEC09
Airline PNR: KAYFHQ
Pricing Details (Onward Journey)
Base Fare: Rs. 8, 000.00
Fuel Surcharge: Rs. 3, 700.00
Fees and Taxes: Rs. 525.00
Payment Fees: Rs. 208.00
Total: Rs. 12, 433.00
The Pune to Mumbai flight was delayed which in turn resulted in missing the Mumbai to Mangalore flight, In Mumbai the ground staff named Ashish Chayya was incapable and behaved sly who kept me waiting for about 3 hours saying just 15 mins. Atlast he came up with the solution of arranging the flight via Bangalore.hence being helpless I got convinced as it was really important for me to reach Mangalore anyhow for business purposes as not reaching Mangalore has cost me a loss of Rs 2.5 Crores. After landing the ground staff Ravi Pandit who was another sly jet employee who kept me waiting saying 5 mins and kept disappearing and kept me waiting for about 4 hours and then all he says is there are no flights from Bangalore to Mangalore and asked me to travel the 400 kms distance by road or they gave me an option of staying overnight in Bangalore and promised to provide accomodation. As it was quite late I chose the option of staying back in Bangalore overnight. But this was not enough of jet airways of mistreating its passenger at 20:30, they provided accommodation in a haunted building where it looked no one had ever lived.
Seems like the jet employees are trained to sly, avoid, misguide and cheat on its employees rather than customer satisfaction. This chain of incidences has really been an eye opener of how an airline can torture its customers. I am seriously disgusted by this and would like to take some action against Jet Airways with the power of Media.
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