Dear Sir/Madam
My relatives travelled from Agartala to Chennai through Jet Airways on 25th of June. On their arrival at Chennai airport they were informed that their baggage were left in Kolkata. On 26th June 4.30 AM when the baggage were delivered to my home (at 6/7 Indira nagar, Adyar, Chennai) we found two of them were damaged. The baggage team repaired one baggage and replaced another one in two days.
Unfortunately we had one wrist watch and a pair of chappal in the side zip of the damaged baggage that went missing.
I had been writing to Jet Airways from that day but finally the airlines rejected to pay me for my lost goods.
I need your kind help on this issue and still hope to get a payment for my lost goods.
Kind regards
Saptarshi Sen (Rishi)
Mobile: 99401 08035
Residet address:
6/7 (First floor), 10th Lane,
Indira nagar, Adyar,
Chennai-20.
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fromSaptarshi Sen
toChennai Baggage Services,
[email protected]
dateMon, Jul 12 at 11:44 PM
subjectRe: Fw: Lost materials during flying from Kolkata to Chennai - Jet Airways
mailed-bygmail.com
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hide details Jul 12 (7 days ago)
Dear Mahesh
Thank you for investigating this matter.
I have few questions for you if you could kindly attend.
1. Do you mean to say I should have carried the chappal in my hand baggage? Then that way I have to carry everything in my hand baggage? Don't you provide any security to my check-in beggage?
2. Noone in the airport told me to list out the things that are there in my check-in beggage. If this is an airline rule then why did your official let me violate it? Why did not your officials ask me at the Kolkata airport to list out the things in my check-in beggage?
3. Our beggages were not delivered at the time we landed in Chennai airport. Your airways didn't even bring my beggages from Kolkata. The beggages were delivered to my home next morning at 4.30 AM in damaged condition. I immediately informed your office. What is the airline rule that I would have followed at morning 4.30 AM?
I look forward to your reply to the above and to be very clear I want a payment for the goods I have lost travelling your airline.
Please let me know how can I get a refund for my lost goods.
Regards
Rishi
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On Mon, Jul 12 at 12:11 PM, Chennai Baggage Services wrote:
WITHOUT PREJUDICE
Dear Mr. Saptarshi Sen,
This has reference to your travel from Agartala to Chennai via Kolkatta and your complaint regarding the missing items.
At the very outset, please accept our apologies for the delay in communicating and the inconvenience caused to you.
At Jet Airways the loading and unloading of passenger’s baggage is given a lot of care and importance and therefore it is indeed concerning to note your unpleasant experience that your baggage was damaged as mentioned by you.
We have done an investigation in Kolkatta as well as Chennai and we have not found your wrist watch and nike chappals.
Mr. Rishi, however, I would like to share with you certain procedures, which are required to be followed in the event there is any damage or pilferage to passenger’s baggage. As per airline rules, passenger are requested to carry their valuables in their hand baggage or incase it is carried as check-in baggage the same has to be declared during check-in and payment of valuation charges has to be made.
May I request you view the above incident in isolation and not representative of our services.
In any event, we have shared your feedback with the concerned departments, in our own interests to avoid recurrence of such an instance in future.
Notwithstanding the above, we look forward to your support and continued patronage of Jet Airways.
Yours truly,
Mahesh S
Supervisor – Baggage Services
Jet Airways
Chennai
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&-- Forwarded by Chennai Baggage Services/MAAAPT/Jetairways on 07/12 12:00 PM &--
Customer Relations/Litolier/Jetairways
07/12 11:35 AMToChennai Baggage Services/MAAAPT/Jetairways@Jetairways
ccAshutosh Shukla/MAAAPT/Jetairways@Jetairways, Charumathi Rajaraman/MAAAPT/Jetairways@Jetairways
SubjectFw: Lost materials during flying from Kolkata to Chennai - Jet Airways
Dear Jagu / Senthil &- Please check the below reminders
Regards // Dilip
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&-- Forwarded by Customer Relations/Litolier/Jetairways on 12/07 11:35 &--
Saptarshi Sen
10/07 12:41ToChennai Baggage Services, [email protected]
cc
SubjectRe: Lost materials during flying from Kolkata to Chennai - Jet Airways
Hi there
Could someone from your end please attend to my request?
I had been writing to you since 1st of July.
Regards
Rishi
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On Thu, Jul 8 at 1:03 PM, Saptarshi Sen wrote:
Dear Navin
Did not hear back anything from you yet. Any update on my request?
Please reply to my emails.
Regards
Rishi
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On Mon, Jul 5 at 7:31 PM, Saptarshi Sen wrote:
Dear Navin
Thank you for your help on this. I look forward to hear from you soon.
Regards
Rishi
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On Thu, Jul 1 at 11:09 PM, Chennai Baggage Services wrote:
Dear Mr. Saptarshi Sen,
Greetings from Jet Airways!!
We have received your e-mail and shall revert to you after the investigation on the missing items mentioned by you.
Sincerely
Navin
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Saptarshi Sen
07/01 12:50 PM
[email protected], [email protected]
[email protected]
SubjectLost materials during flying from Kolkata to Chennai - Jet Airways
Hi Mr Ravichandran
I beg your pardon if I have spelt your name wrong.
My relatives travelled from Agartala to Chennai through Jet Airways on 25th of June. On their arrival at Chennai airport they were informed that their baggage were left in Kolkata. On 26th June 4.30 AM when the baggage were delivered to my home (at 6/7 Indira nagar, Adyar, Chennai) we found two of them were damaged. The baggage team repaired one baggage and replaced another one in two days. Many thanks for that.
Unfortunately we had one wrist watchand a pair of chappal in the side zip of the damaged baggage that went missing. On speaking to the person (I apologize not to remember his name) who delivered the repaired baggage to my home; I was informed that his service limitations are sealed only till replacing the damaged baggage, but not to return the lost materials. He asked me to contact you on the number 044-2256 8021.
I had been trying this number last few days. The phone is ringing but no one is attending to the call. On talking to your customer care dept. today they advised me to write to you.
I request you to first acknowledge the receipt of this email so that I am informed that Jet Airways is listening to me. You can call me anytime on 99401 08035.
I would have not disturbed you for the lost wrist watch and the chappal if they were of little cost. It was a Timex watch and a pair of Nike chappal which cost bit high (for me).
I would be grateful if you could look into this and help me getting back my lost things or pay me back so that I can buy new ones.
Looking forward to your acknowledgement to this email, and your action on the above request.
Travelers’ names:
1. Mr Krishanu Gupta
2. Mr Sakti Bhusan Gupta
3. Mrs Sanhita Gupta
My contact details are given above inside the body of the email.
Regards
Saptarshi Sen (Rishi)
Mobile: 99401 08035
Residet address:
6/7 (First floor), 10th Lane,
Indira nagar, Adyar,
Chennai-20.
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