Jet Airways
PNR: EMZVJA
To whomsoever it may concern
Sub: Deceiving by Jet Airways by cancelling the flight to Gorakhpur from New Delhi on 15.03.2011.
I, my wife and four relatives (total 6) had to travel to Gorakhpur from New Delhi on 15.03.2011 by 9W2647O 15MAR T DELGOP HK6 1325 1530 /E to attend a funeral of my father-in-law but at the time of boarding your representative announced to all the passengers that, the flight to Gorakhpur has been cancelled due to poor visibility. Though our fellow passengers confirmed from their relatives and drivers who had come to receive them at Gorakhpur airport about the weather and they informed the clear sunny day.
Honestly speaking, Jet Airways has unfairly left us in a very bad situation and that too at that time when it is beyond my capacity to make any other arrangement for this untimed cancellation.
Your representative Mr. Nadeem asked, who opt to Lucknow may go out and meet Ms. Daliya for making adjustments in Lucknow flight and we came out but none of your staff took interest for our requests for accommodating us in Lucknow flight of 18.35 and suggested to get my money back by cancelling the six tickets costing INR 34992 @ Rs.5832/-and I did the same at 15.56.23 time. But after my cancellation bye-the-way I saw Mr. Nadeem at gate 2 stall C and complained that no one has accommodated us in the evening flight of Lucknow. He surprisingly said you have done hurry the other passengers are being accommodated in flight 9W 2639 18.35 with a complementary lunch and commitment to drop up to Gorakhpur by road. We were taken aback to listen this and requested for our accommodation in the same but he refused and suggested to purchase new tickets for flight 9W 2639. Ultimately, we purchased six new tickets with same PNR for INR 42792/- @ 7132/-.
My complaint is that why your staff misguided us at all stages and we were forced to purchase six new tickets under harassment? Who will pay the difference of INR 7800 @ 1300 and psychosomatic harassment from 12:00 to 8 pm. We have been deceived by you and your staff with bad and irresponsible behavior. My excess unfair fare should be returned along with apology that this should not be repeated with other passengers in future.
SANJAY KUMAR SRIVASTAV
D-306, Rail Vihar,
Sector-3, Vasundhara,
Ghaziabad - 201012
India.
Mob. 919717640039
LL. 0120-4129255
Email: [email protected]
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