Hi,
I am writing this email to inform about the inconvenience I had to face while travelling from Mumbai (India) to OR Tambo Johannesburg (South Africa) by flight 9w-242 on 16 July. I reached airport at 23:30 in night on 15 July. When I checked In, I was informed that the flight has been delayed by 8hours. I was sitting there at airport for pretty long time for some update. After 2 to 3 hours I was informed that, I need to move to Hotel. It was total mental torture for me as well as physical exertion. I reached airport during late night and I had to report back again at Mumbai airport by 7am. That night was very tiring for me. As I was travelling all alone, it became very tough for me. When I reached OR Tambo airport, I could not find my luggage. Next day I got call from Airport that someone else had taken my luggage. I had to go airport to collect the luggage. They told me that luggage cannot be delivered to me as someone else had taken my luggage. Even though it was not my fault, I had to go to airport and pick my luggage.
I am not at all happy with the service given by Jet Airways during this trip. I was mentally and physically harassed during this time.
I don’t know how my time loss and harassment done to me can be compensated.
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