Dear Sir,
I was supposed to travel by Jet Airways flight to kochi 9W2729 on the 1st of May. I obtained a boarding pass and was due for check in and due to a heavy Que managed to reach the gate by 6.00 am but to my disappointment the gates were closed and they have already offloaded me 25 min before departure. I was treated badly by the staff named Pradeep who claims he was a manager and spoken to very very rudely as well. I wish to bring to your notice that people who pay Rs. 9000/- for one way fare DO NOT deserve to be treated in a manner that brings utter disgrace to the airlines. I wish to bring to notice the humiliation i suffered due to this behaviour. I have seen JET AIRWAYS staff behave in a similar manner with others as well. My husband is a Platinum card holder and i do not think that holding a platinum card means anything as the way the staff behaves is highly discourteous. Being in the services industry i hope that they give appropriate training to their staff on the same. Customer satisfaction and comfort should be their priority i do not think that Jet airways has that as a Key Performance Indicator...
Mr. Pradeep made me lose the money and also did not offer any help to reach my destination . hence i had to purchase another ticket in another Airline.
Hope some corrective steps are taken to avoid such unpleasant incidents.
Regards
Dorene
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