Hello
My FPP no is 137729550.My seat no was 36D.
Recently i had travelled from abu dhabi to mumbai on 8th july via 9W584. I had a worst experience interms of saefty of passenger. Few days before i had met with an accident so had got fracture on my legs. I had requested for wheel chair assitant while booking my tickets. I had got best service at Abu dhabi airport and i apprciate it.
We had a worst landing as the auto brakes were mal function and he had to apply manual brakes. As i was the last person to depart the aircraft coz i had to walk with the help of crunches all the way from 36D to front doors of aircraft. As i approched the front door the ground staff came with the wheel chair to get me down. I asked them how are they going to get me down. They said they will lift the wheel chair and walk the stair all the way down. I asked them " Why dont you get an ambu lift? ". The person in charge for the operation UMESH DUA refused and said the ambu lift is not available with jetairways. I know that is very untrue. I told him" I am not getting down the way he said, Get an ambu lift". I know UMESH dua was a lazy man to get an ambu lift and all. Even the in flight crew and pilots requested him to get the ambu lift but he was firm and refused. As the flight was 75min lates and i had an ambulance waiting for me outside to get me to hospital and had no choice over the rude guy. i had to agree and allow him to perfrom the unsafe act. I was feeling so helpless at that time as i had no one with me. The guys getting me down one of them was UMESH dua was wearing flif flops and it was raining out there and the entire stairs were wet. It was so unsafe and my life was in the hands of few man that i dont trust.
I have few question for which i need some answers.
1 How many ambu lift do jet airways have?
2 When i had requested for wheelchair assitant while booking my flight, why was ambu lift not ready when we landed???
3 When a person request for wheel chair assistant, i guess ambu lift assiatant comes with it?
4 Why was the ground staff so unsafe and so rude with the passenger, according to them getting is person down the stairs with the wheel chair is their everyday job, is this the safety policy of jetairways?
5 Who would be help responsible if an incident would occur while getting the patient down?
6 Sent me a procedure of jetairways safety policy "How to get the passenger down the stairwell when he is on wheel chair.
After i got down i directly went to ground staff manager (Elizibeth) and told her the enire incident. she was also shocked after hearing that and she said she will ask UMESH DUA about the same. According to her Ambu Lift was availabe and should have come. I had asked few other jet staff they also had same opinion. The potters who were with me said" Umesh is doing this everytime" and they also agreed about the ambu lift.
If this is the general practise of jetairways then please let me know because i have to inform my compaies safety manager about it, so that they can stop issuing us jetairways airtickets here after.
I am very very disappointed.
Regards
Ankit Sheth
919768963382
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