Sir,
I was in the group of 17 persons to travel from Kolkata to Guwahati on the 25th July by Jet airways flight at 10.15 am vide tickets bearing PNR - CWTWCA . we have all reported in time to the counter of the airline in a queue. our luggage were taken charge by the staff of the airline. Surprisingly at the first instant only 9 of the members were issued boarding passes. After sometime another 3 of our members were given the boarding passes, while the rest 5 members (I was in this aggrieved group) were instructed verbally by the staff of the airline to wait. after waiting innocently, the staff told us that we would be flown by the flight at 1pm, which was a blatant lie. Again after waiting, the staff of the airline asked for our tickets, we handed over to him then we saw him written "RPTD- 0932" a code which was not known to us then, with a promise that we would be put in the flight at 4.50pm. he instructed us to go for lunch and to report back to him at 2pm, which we complied. after coming back we reported exactly at 2pm to the counter and we found out that he was replaced by a lady. the lady asked us to give our tickets to her, after handing over our tickets to her she refused to give the boarding passes on the ground that it was written Reported late, which was in fact not our fault. I argued with the lady and justified our claim and right, but the lady refused to accept. after a persistent argument, the lady then instructed us to reconfirm our tickets from the ticket counter for a flight of 27th july free of cost. we complied her instruction and reported to the ticket counter, surprisingly we were asked to pay Rs. 6500/- as a penalty with no fault of ours. Such harassment by the concerned Personnel of the Jet airways to the simple passengers like us has caused us to suffer mental agony, loss of time and money. In this regard I would humbly urge upon the authority to take action against the guilty
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