I am Nagarajan and a brand loyal customer of Hyundai of all times. I have a Santro Xing Vehicle - TN20 AE 7420 for which I have been regularly taking Insurance thru KUN Hyundai in the past and the same was done this year also in Feb. My Vehicle met with an accident on the 18th Feb and I have given my vehicle for repair and Insurance claim.
The handling of the communication and customer care was very shabby and pathetic till date from 21st Feb till date. I have not got any clean response from neither the service rep, not the Insurance contact of Kun Mr. Nandakumar or the Bajaj Alliance contact Mr. Hamid. The Service rep said that I have to speak to the other 2 for any querries. Mr. Nandakumar and Mr. Hamid all were saying the same that I have to contact the other for any querries as they have already advise the other. None of them were aware of what has to be done.
Mr. Hamid advised that he will come back on a querry and was also Rude on stating why are you calling me when I called back and shouted that You have to call Kun Hyundai.
Mr. Nandakumar not picking the phone are calling back advised that it is between you and Bajaj and we are not involved and you have to speak to Bajaj.
Sorry to keep you informed that this was the most pathetic coordination and communication with customer I have ever seen. My Car is still in Kun Hyundai for the past 10plus days. I have today morning met the service manager of Kun service centre regarding the above and awaiting his response.
Best Regards
Nagarajan
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