The tickets were purchased from the web-site of British Airways as well as on line check in was done for both the passengers (seat no. 50 H & 50 K). We stay at Vadodara in India & we flew from Vadodara to Mumbai on 25th evening to board the BA Flight to Dusseldorf. We were holding valid visa to travel to Germany. We were shocked when we were not allowed to board the flight to London as we were not having valid visa for UK.
We were traveling to Germany & were holding valid SCHENGENER visa. We were also holding valid visa for USA & Canada. We are really surprised that neither when we made our reservation from British Airways web-site nor when we did our online check in from the British Airways web-site, this mandatory requirement was spelled out or alerted.
We were traveling for very important business meeting to Germany & BA has given us a very bad experience & taste as well as affected our business. The response at the Airport by British Airways was sick & negative & we were not provided any assistance for further course & refund of money paid to British Airways.
We were forced to cancel our tour resulting in loss of business opportunity & mental stress. After coming back to Vadodara we have forwarded 3 reminders for refund of money but not responded by anyone since last 8 days.
Ashok,
Vadodara 390 007.
India.
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