Mahindra & mahindra
Poor Service

Dear Mahindra Customer Care,

I have purchased Xylo Celebration Model with Vehicle Serial No MA1YA2KJNB2825915, Engine No KJB4B27274 and Registration No DL 12CA 1290 on dated 29-Mar from Koncept Automobiles, Safdarjang, New Delhi Showroom.

I serviced my vehicle twice at your Authorised service Centre “Koncept Automobiles” Noida Ghaziabad well in due service period. I am highly un-satisfied with support and services offered by Koncept Automobiles Noida. Usually advisors & team treat direct customer like CAB drivers, they doesn’t have maintained & hygiene Customer lounge and separate waiting lounge for drivers, not satisfied with quality of vehicle washing & polishing infect I believe post washing they usually don’t polish vehicle. This is highly unacceptable and somewhere it’s directly impacting to Image of M&M Service. The above statements in regard to my dissatisfaction are compared with service offered by competitors like Hyundai & Toyota.

Further to above feedbacks, I am facing problem in the Laptop Charger console since vehicle purchase and the same has been reported to service advisor during 2nd Free service but service technicians are unable fix this issue, further to this issue I have been facing problems in “Intermittent Wiper System” after 2nd service that was noticed very late after 2nd Service.

I request M&M National Support / Service Manager to intervene and get both unit replace to fix it permanently.

Thanks and Regards,

Akhilesh Gupta

Mob No 9899988559