DEAR SIR/MADAM,
I AM SUMITA GUPTA, FROM LUCKNOW. I WANT TO LODGE A COMPLAIN AGAINST THE MAHINDRA DURO SCOOTER'S AFTER SALE SUPPORT POLICY & ITS AUTO. DEALER STANDARD AUTOMOTIVES, 90-A MAHANAGAR, LUCKNOW.
I HAVE PURCHASED A MAHINDRA DURO ON 26.04.2010 IN CASH FROM THE AFORE SAID AUTHO DEALER OF MAHINDRA DURO. AFTER PURCHASEING I AM GETTING SOME PROBLEMS SUCH AS STARTING PROBLEM, PICK UP PROBLEM ETC. IN THIS REGARDS WHEN I GO TO THE AUTHO DEALER FOR RECTIFYING THESE PROBLEMS, NO PROPER AFTER SALE SUPPORT HAS BEEN RECEIVED FORM THE SALER END.
LAST TIME WHEN I GOT SAME PROBLEM, I WENT TO THE AUTHO DEALER FOR MY 5TH FREE SERVICING. THE CONCERN PERSON AT THE AUTHO DEALER REPLIED ME THAT NOW WE DONT HAVE ANY MECHANIC TO REPAIR OR SERVICE YOUR SCOOTER. ALL ARE ON LEAVE, COME AGAIN OTHER DAY. AFTER EIGHT DAYS AGAIN WENT THER. THIS TIME THEY DID NOT GIVE ME PROPER SUPPORT. THEN THEY TOLD ME. YOU PLEASE LEAVE THE SCOOTER HERE TODAY AND COME AGAIN TOMORROW, AND TILL THEN WE WILL REPAIR YOUR SCOOTER.
NEXT DAY WHEN I WENT THERE TO RECEIVE MY SCOOTER, THEY TOLD YOU HAVE TO PAY THE SERVICE CHARGE AS YOUR 5TH FREE SERVICE IS CANCELLED. BUT THIS WAS NOT MY FAULT AS I HAD REPORTED FOR 5TH SERVICE IN PROPER TIME. I PAID THE SERVICE CHARGE. I FOUND THAT THEY DID NOT WASH MY SCOOTER AS THEY TOLD NOW WE HAVE NO PERSON TO WASH YOUR SCOOTER. WHEN I LEFT THE SCOOTER AT THE AUTO DEALER, THAT TIME I HAD TWO LITTER PETROL IN THE SCOOTER, AND AT THE RECEIVING TIME OF THE SCOOTER, I FOUND THE PETROL TANK IS EMPTY. THERE WAS NO DROP OF PETROL. I POOL THE SCOOTER TO THE NEAR BY PETROL PUMP TO FILL UP.
STILL MY SCOOTER HAS THE SAME PROBLEM AND IT HAS GOOD PICKUP.
SO PLEASE DO THE NEEDFUL FOR MY PROBLEMS
THANX
SUMITA GUPTA
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