We have bought HP touchsmart PC and have contact for services for HP for 3 years.
Past 1 month pc is down and HP not able to get it serviced or provide repalcement PC.
They give excue non avaialability of the parts. complete log of the compliant given below.
Dear Sir
Regret to inform you that the received part is not functioning and giving error
We have ordered for another motherboard yesterday. We are awaiting for the part to reach us.
Kindly handhold till Monday to get the status of the part.
Thanks and Best Regards
Chitra | Service Co-ordinator | Redington - Ahmedabad | 079 26461450
[email protected]
It's your attitude and not your aptitude that determines your altitude
&-- Original Message &--
From: Dikul Shah
To: 'Chitra Prakash' ; 'HP Home PC Support'
Cc: [email protected]
Sent: Saturday, August 14 10:39 AM
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
We are frsutated with the approch of the system provided.
Past 3 days pc collected and still not returned.
We regret that even hp not taking interest for solutions.
Please put standby pc today.
Customer shall not suffer for no fault of us.
Even communications are not done.
Regret for buying hp.
Dikul SHAH
9825084562
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Chitra Prakash [mailto: [email protected]]
Sent: 12 August 09:37
To: Dikul Shah; 'HP Home PC Support'
Cc: [email protected]
Subject: Re: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
Dear Dikul sir,
Engg is still on the job. Kindly bear with us for one more day. I shall revert to you once the pc is working ok
Thanks and Best Regards
Chitra | Service Co-ordinator | Redington - Ahmedabad | 079 26461450
[email protected]
It's your attitude and not your aptitude that determines your altitude
&-- Original Message &--
From: Dikul Shah
To: 'HP Home PC Support' ; 'Chitra Prakash'
Cc: [email protected]
Sent: Wednesday, August 11 8:54 PM
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
We regret that till date problem is not solved.
So many days taken to arrange the parts
Yesterday our pc was collected from home and still not returned.
1 day was commited to us return.
Recovery shall have bee done at our residence.
We are suffering for no fault of us.
There is no communication from local agent for status of the job.
We regret the approch of company like HP.
Please ensure by tomorrow PC Must be working at my residence.
Dikul SHAH
9825084562
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: HP Home PC Support [mailto: [email protected]]
Sent: 21 July 10:48
To: 'Dikul Shah'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
Dear Valued Customer,
Thank you for contacting HP Home PC Support. We appreciate the opportunity to assist you. This is in response to your email regarding your query related to PC.
We have generated a Case ID for the problem reported in your e-mail below and the case ID for the same is CA0974445.
You may share the same case ID or Product’s serial number in all future transactions, and the same will help us reply to your query at the earliest.
Please feel free to contact us for any further assistance.
Thank you and have a nice day.
Regards
Parveen Kataria
Hp Home PC Support
Toll Free: 1800114772 | Toll: 0124-2346992 | TATA: (Prefix area code) 60002772
Email Support: Presario: [email protected] |Pavilion: [email protected]
Web Support: www.hp.com/support/india
Hours of operation: 09:00 AM – 09:00 PM, Monday to Saturday
E-mail Disclaimer:
The contents of this E-mail and any attachment (s) are for the named recipient (s) only. It shall not attach any liability on the originator HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
From: Dikul Shah [mailto: [email protected]]
Sent: Tuesday, July 20 10:52 AM
To: 'Chitra Prakash'; 'HP Home PC Support'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
PC Not working at my residence.
No display.
Please depute service person urgent.
Dikul Shah
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Chitra Prakash [mailto: [email protected]]
Sent: 12 May 17:56
To: Dikul Shah; 'HP Home PC Support'
Subject: Re: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
Dear Rajeev
Kindly relog the call and confirm new case id as customer has sent us mail on receipt of defective at his place.
Earlier call no CA0798213
Dear Dikulbhai
As soon as call centre assingns us the new call, we shall keep you posted on engineer visit.
Kindly handhold till then.
With Regards
Chitra
&-- Original Message &--
From: Dikul Shah
To: 'HP Home PC Support' ; 'Chitra Prakash'
Sent: Wednesday, May 12 5:53 PM
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
Remincer-2
Complained not closed till date.
Please review and revert urgent
Dikul
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: HP Home PC Support [mailto: [email protected]]
Sent: 28 April 17:49
To: 'Chitra Prakash'
Cc: 'Dikul Shah'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
Dear Chitra,
Please update the status of case id - CA0935069
Regards,
Praveen Kataria
Hp Home PC Support
Contact Us:
Toll-Free # (BSNLMTNL): 1-800-114-772
Toll #: 0124-2346992, 0124-2341307
SMS Support: 9350623861
E-mail Support: [email protected] (for Presario model)
[email protected] (for Pavilion model)
Web Support: www.hp.com/in/support
Work Timings: 09:00 AM – 09:00 PM; Monday - Saturday
E-mail Disclaimer
The contents of this E-mail and any attachment (s) are for the named recipient (s) only. It shall not attach any liability on the originator or HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Dikul Shah [mailto: [email protected]]
Sent: Wednesday, April 28 4:35 PM
To: 'HP HOME PC SUPPORT'
Cc: 'Chitra Prakash'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
No body has contacted us for the service. We get it done external person by paying.
What is the useful ness of the Care Pack contract?
Dikul Shah
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: HP HOME PC SUPPORT [mailto: [email protected]]
Sent: 20 April 13:19
To: 'dikul shah'
Cc: 'Chitra Prakash'
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
Dear Customer,
Thank you for contacting HP Home PC Support!!!
We have generated a ticket for the problem reported in your e-mail below and the case ID for the same is CA0935069. You may share the same Case ID in future transactions, as the same will help us to pull your records in our database.
Please feel free to revert if you require any other help around the same.
Thank you and have a nice day!!!
Regards,
Pradyut Kumar Das
Hp Home PC Support
Contact Us:
Toll-Free # (BSNLMTNL):
1-800-114-772
Toll #:
0124-2346992, 0124-2341307
SMS Support:
9350623861
E-mail Support:
[email protected] (for Presario model)
[email protected] (for Pavilion model)
Web Support:
www.hp.com/in/support
Work Timings:
09:00 AM – 09:00 PM; Monday - Saturday
E-mail Disclaimer
The contents of this E-mail and any attachment (s) are for the named recipient (s) only. It shall not attach any liability on the originator or HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: dikul shah [mailto: [email protected]]
Sent: Monday, April 19 11:41 PM Pradyut
To: HP HOME PC SUPPORT; 'Chitra Prakash'
Subject: Re: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
cursor is not working well for the pc and also the mouse is not working.
please attned the problem on urgnet basis.
All our details in below mails.
Dikul Shah
3, aaryavrata bunglows
near someshwar row house
satalte
ahmedabad-15
9825084562
&-- Original Message &--
From: HP HOME PC SUPPORT
To: 'Chitra Prakash'
Cc: [email protected]
Sent: Wednesday, July 22 3:53 PM
Subject: RE: HP TouchSmart IQ780in Desktop PC e-mail support// CA0798213
Dear Chitra,
Please help the customer to resolve the issue.
Case id: CA0798213
Dear Shikha,
FYI
Regards,
Rajeev Singh
HP Home PC Support
Contact Us:
Toll-Free # (BSNLMTNL):
1-800-114-772
Toll #:
0124-2346992, 0124-2341307
SMS Support:
9350623861
E-mail Support:
[email protected] (for Presario model)
[email protected] (for Pavilion model)
Web Support:
www.hp.com/in/support
Work Timings:
09:00 AM – 09:00 PM; Monday - Saturday
E-mail Disclaimer
The contents of this E-mail and any attachment (s) are for the named recipient (s) only. It shall not attach any liability on the originator or HP or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without prior written consent of the author of this e-mail is strictly prohibited. If you have received this e-mail in error, please delete it and we apologize for the inconvenience.
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, July 21 3:10 PM
To: [email protected]
Subject: HP TouchSmart IQ780in Desktop PC e-mail support
hp e-mail support
Webform submittal date/time : 21 July 09:37:52 UTC
language_code: en
language: English
Country of Residence: India
product_line : 6J
product_oid : 3566264
product_name: HP TouchSmart IQ780in Desktop PC
part_number: GS325AA
purchase month : 7
purchase year : 2009
problem area: hardware
serial number: CNH7330V2J
operating system: Microsoft Windows Vista Home Basic 32
problem description: WE HAVE LOGGED COMPLAINT TO HP ON 13RTH JULY FOR THE FOLLOWING PROBLEMS:-
1. BLUE SCREEN ERROR
2. KEY BAORD NOT COMING.
WHEN SERVICE PERSON VISITED BACKUP NOT TAKEN. HOWEVER NOW WE ARE READY WITH BACKUP. PAST 10 DYAS NO PARTS ARRANGED TO SOLVE KEYBOARD PROBLEM AND BLUE SCRREN ERROR. OUR CASE ID IS CA0798213. WE ARE SHUTTLE COCK BETWEEN REDINGTON AND HP. PARTS MUST BE ARRANGED IN REASONABLE TIME. ALL THIS NOT INFORMED TO US WHEN CARE PACK IS TAKEN. TODAY WHEN WE CONTACTED HP WE ARE INFORMED WE RUN RECOVERY AS SOFTWARE NOT COVERED IN CAREPACK. THIS CONTRADICT TO US WHEN CARE PACK IS SOLD. WE ARE INFORMED ANY PROBLEM HARDWARE OR SOFTWARE PERSON WILL VISIT. MR. IFFTIKHAR IS AWARE OF THE MATTER. WE ARE SUPPOSED TO GET SERVICE IN 24HRS AND PARTS IN 72 HOURS. PLEASE NOTE THAT CUSTOMER MUST GET SERVICE FOR THE PRICE HE HAS PAID.IF PROBLEM NOT SOLVED WITH SATISFACTION WE WILL TAKE SUITABLE ACTION AGAINST HP.
tech skill: Intermediate
first name: DIKUL
last name: SHAH
phone : 9825084562
email: [email protected]
form url : $emailformprotocol://h10025.www1.hp.com/ewfrf/wc/email? product=3566264&lc=en&cc=in&dlc=en&lang=en&cc=in
form country: India
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the use of the individual or entity to whom it is actually intended. If you
have erroneously received this message, please permanently delete it immediately
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you are notified strictly not to disseminate, distribute or copy this e-mail.
E-mail transmission cannot be guaranteed to be secure or error-free as information
could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and
Redington (India) Limited accepts no liability for the contents and integrity of this
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have erroneously received this message, please permanently delete it immediately
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