Dated: 20th July’2010.
To,
The General Manager,
Authorized Dealer, Mahindra & Mahindra Ltd.
Guwahati.
Sub: - Complaint against your authorized Dealer for complete failure to replace the Chassis of Mahindra Scorpio within the warranty period and ill treatment.
Sir,
I would like to inform you that, I bought one Scorpio M Hawk on 27th March bearing Engine no. HA94B11060 and Chassis no. MAIT2HAN92B and having registered in our state of Arunachal Pradesh bearing no. AR-01C-6700. I have done all the servicing right in time and as per the guidance of your manual book. My vehicle never met with an accident in this last 16 (sixteen) months. But its very unfortunate to say that all over sudden the Chassis of my vehicle completely broke on the left front side.
In this regard, I have approached your dealer at Tezpur (Assam) for replacement, thinking that it will cover under warranty period but your official has not taken any initiative for the replacement and directly refused. With this improper response from your authorized dealer I feel that I should inform yourself once as persons does not response properly. Now, I have sent the vehicle to another authorized dealer i.e Rhino farm and Equipments at Guwahati (Assam) which is around 200 kms from Tezpur.
In these regard, I am to inform you to direct the authorize dealer of Guwahati to comply with the warranty as per formalities laid down.
Sd/-
(Phurpa Tsering)
MLA- Dirang, West Kameng District
Arunachal Pradesh.
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