Dear Sir I have been driving a scorpio since the last 5 years and have been going to the authorised dealer for even minor complaints, I would like to bring to your notice regarding the air conditioning repair for which I had gone to them about ten days back, I was facing cooling problem and thus went to the authorised dealers (Premier Motors Dehradun). I was told that the problem is due to the bearings which needed to be changed and the Gas had leaked because of this. I was given the vehicle in the evening duly repaired with a bill of Rs. 6200 as I left the workshop the cooling stoped as the gas had leaked. I took the vehicle to the workshop the following day. The next day I was told that the cooling coil needs to be changed and the same is not available and has to come from nasik by courier. The vehicle was delivered to me after 4 days with cooling coil being changed and the bill was Rs. 1-. I drove the vehicle about 50 KMs and the gas leaked once again and the cooling stoped. I once again took the vehilce to the workshop. After 2 days I was told that the compressor has leaked and this has to be changed the cost of which is 19000. During this time I tried to contact the MD Mr. Suri so that I could aprise him with the conditio of the staff, I was told at the reception that we dont know where Mr. Suri is and we are not authorized to give you his number. Under the above mentioned circumstances I was compeled to bring the vehicle from the workshop and now having it repaired in the local market. I will request you to kinldy go into the details of complaint by checking the records at the Dealer End. My Details are: Capt. J.S. Gill, Vehicle No. PIK-5 Scorpio Sports Model. Email: [email protected]
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