Dear Sir/Madam,
Ref. our booking id no. NF251344513819, (Passanger name - Mr. Surendra Roy - My Colleague) I want to say that i had booked one flight ticket for Delhi to Patna on dated 04th April '2011 for travelling date of 09th April '2011 through our login id with make my trip but due to some problem i had cancelled that ticket on dated 08th April '2011.
Although, I had cancelled that ticket on dated 8th April '2011 but till the date they didn't refund my money. However, whenever first time complaint make my trip ; Ref. IN1104R0083432Anand KumarTime -4.15 pm 16.04.2011.
Mr. Anand Kumar told me, your refund money will be credit within 3-5 working days. After few min later i got an SMS from Indigo Airlines on dated 16 .04. Dear Roy- Your Indigo PNR is XBG5CP- 6E178 09Apr DELPAT 1225/1400.Checkin counters close 45min prior to departure. Report early for hassle free checkin.
I wait till 30th April '2011 but not get my money, after that again i called to customer care of make my trip, vide ref. no. IN 1104R0163974Sarabjeet singh 30.04.201111.10 am
Again Mr. Sarabjeet told me, your money will be tfrd within 72 hrs. (This time his Supervisor also ensored me, you have to wait approciate time wait.) but they didn't refund.
After cross of appropriate time, again a called to them vide ref. no. IN 1105R0025909Satish 05.05.201110.52 am
But again they didn't refund.
After that again i called to them, vide ref. no.
IN 1104R0081471Versha Rani12.05.20112.58 pm
They again request me, sir sorry for delay kindly give 3-5 working days .your money will be tfrd but again they cheat me and not tfrd according to appropriate time. However, whenever i called them on dated 23.05.2011 once again they take time for 3-5 days . this time they sent through SMS (23.05. Time -12.50 pm) also for its confirmation - MMT cancellation request received for MakeMyTrip booking ID NF251344513819. Refund will be initiated within 3-5 working days for Rs.2049. Thank You.
But till the date, i didn't get my money.
Sir, that ticket was booked through Kotak Mahindra Credit card, but due to non-payment of money they are charging Interest amount. Who will be bear of that?
We humble request to all, kindly look my concern matter and tell me where my mistake? Why they are harrasing to all consumer.
Warm Regards,
Ashok Barnwal
Ph. no. 09312433272
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