I am having a maruti 800, 97 modle. today morning 9:15AM i went for a routine servicing to the nearby authorised maruti service centre." CMP Automobiles, Shashi Garden Main Road, Mayur Vihar, Phase 1, Delhi 110092.
Along with the full details of the problems, that i face during my driving, i also asked them to clean the fan blower section of the car, as the same was full of garbage, the same was duly entered in their service chart. On the confirmation form them that my car is ready, when i went to the service centre 3:45 PM :
1. I was not offered the test drive, it was me who asked them that i need a test drive.
2. During the driving i felt that in spite of the instruction of blower cleaning, the same has not been done.
3. When i complain about the same, I have been asked that it will take another 4 to 5 hours.
4. when i saw the on paper details, the blower cleaning was well entered in the paid service coulmn. On my inquiry about the same, again i have been asked that the same is not charged in cash memo.
5. finally I was not having enough time to get into a hot discussion with the manager of service centre.
6. Even I have not been offered any customer feed back form, as this is the regular practice at another service centres.
6.Lastly and most intrestingly, when i get my car along with the cash memo, i have not been asked for
the gate pass and the gate pass of my partialy serviced car is with me only.
I was very much hurt with the casual behaviour of the manager, of CMP Automobiles. Now i decided not to get my car serviced with them in future.
I hereby submit my complaint as well as feedback for one of the authorised service centre of maruti suzuki, that creates customers' dissatisfaction in the market.
Details of servicing:
Date 24.03.2010
Invoice no : 005364
Job no : 0003876
Thanks
anand kumar.
dated 24.03.2010
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