I had a terrible month.
I booked an Alto K10 Lxi with AVG motors, Thiruvalla branch for my brother on the 2nd of October with an advance payment of 5000 RS with a maximum waiting periodof 15 days.
Then what happened is-
Nobody called us to tell the exact date of delivery till 16 th october. We called the sales man and he told us that the car is ready.
On 18th we went the Thiruvalla showroom, then there is no car, 'they are on transit ', is their reply.
So we immediately cancelled the booking with them. Then they started misbehaving, the manager asking me to get out of his cabin when i asked him to give me a receipt for the cancellation.
The manager Mr Shamjith was telling me that they never wanted such clients in future and asked me to leave.
Then i went for the refund money from Kottayam branch. The manager was willing to refund only Rs 4000, Rs 1000 will be charged as cancellation charges. I explained to MS Beena, the manager that it was not my fault, I waited for 17 days and iam cancelling it only after promised 15 days. Then she was furious and told me that nothing can be done in this matter and
' One customer can do nothing on our business ' and walked away.
I refused to accept the refund as RS 4000.
MY COMPLAINT IS THIS IS THE WAY THESE GUYS ARE SUPPOSED TO BEHAVE?
Dr J Prasanth Bhattathiri