Sub:- Poor quality of Service by Autoteam Sales and Services Pvt. Ltd.
Ref:- 1) Maruti Alto bearing Registration No: KL-7/BC-5325.
2) Bill dated 12-05 for Rs.4, 766/-
3) Job Card No: JC10000750 dated 12-05
I am the owner of the vehicle referred above. I brought the vehicle for 90000 k.m. paid service at Autoteam Sales and Services Pvt. Ltd, Padivattom, Ernakulam on 12-05. I have specifically pointed out to the service personal that there is unusual sound from the clutch and gear is very tight. After examination, the vehicle has been serviced and I have been billed for Rs.4, 766/- and I paid the same as well. It is intimated to me that everything is set right and the unusual sound was on account of tightness of clutch cable and hence, the cable is replaced and there is no complaint at all at present.
As the sound persists, I contacted the service station on the nest day and reported the complaint, but it is intimated that the same is due to replacing of clutch cable and it will come to normal on running.
But to my utter surprise and dismay, when I came back from Kottayam on 23-05, the gear became so tight and I could not change the gear and the vehicle is suddenly stopped in running at Karimugal, Ernakulam. After Herculean efforts, somehow, I managed to bring the vehicle to my home by night and immediately I contacted Mr. Renjith M. of Autoteam and complained about the same. The vehicle is brought again to the service station on 24-05 and it is informed that the clutch assembly as such has to be replaced and it may cost around Rs.4, 000/- including labour charges. I am surprised on the same as I have pointed out the complaint on the first day of service, but it is because of the poor quality of service, the defect could not be cured.
I am a practicing lawyer before the Hon’ble High Court of Kerala and my entire work has been dislocated on account of the willful negligence and laches and poor quality of service on the part of Autoteam, which cannot be compensated in cash. Since, I require the vehicle back soon, I informed Autoteam to do the work and that I will bear the cost of the spares only and service to be done free of charge as I am compelled to put the vehicle again and again for service within two weeks. But, the Autoteam informed that they won’t undertake the work unless the entire amount is paid. In the aforesaid circumstances, I am compelled to bring back the vehicle and to entrust the same to another service station for repairing. Had the defect been cured on the first time itself, I could have avoided bringing the vehicle again and again to the service station and saved time. I have been put to mental agony and loss on account of the poor quality of service rendered by Autoteam, which is to be compensated by them. I expended a sum of Rs.4, 000/- for repairing the vehicle again, for which Autoteam alone is liable. Though the loss caused to be cannot be compensated in terms of money, I fix Rs.25, 000/- as compensation.
Therefore, I request your good office to enquire into the matter and make necessary arrangements to redress my complaint and direct Autoteam Sales and Services Pvt. Ltd to compensate me for the damages caused to be, or else I will be constrained to approach court of law. You are informed accordingly.
Yours faithfully,
Jijo Thomas.
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