Mon, December 13 11:27:55 PMgreat disappointment with Hercules
From: shameer methar Add to Contacts
To: [email protected]
Cc: [email protected]; [email protected]; [email protected]
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13.12.2010
The General Manager
Maruti Udyog Limited
Sir,
Sub: complaint regarding bad servive of Maruti dealer
i introduce my self as a senior engineer working in a public limited company. i have been using maruti cars for the last fifteen years and last year that was on 14th dec i up up graded my swift car by purchasing a new SX4 from Hercules (P) ltd, Alleppey, Kerala. after three months from the date of purchase i noted a sound from the front side connected with steering. i reported the complaint to dealer and they have done some thing. but after certain period again the sound came and during the service it was brought to the attention of dealer and they informed me that they have cleared it. but few days back the sound became very terrible and i can feel it in the steering. this time when i approached, the dealer told it is complaint with steering wheel and for repairing that they have to get the instruction from Maruti. due to this my car is held up in the dealers service centre for the last certain number of days and am totally disappointed. this is a car which is sparingly used and so far it covered only seven thousand kilometres. i preferred SX4 based on my good experience with swift which i used nearly 4 years with out any complaint. now concern is of two fold. how can i believe a dealer like this who is really cheating me and am not sure that they would be really able to solve the issue permanently. am sure so far they haven't really analysed the complaint and they really failed is finding out that. as a customer of Maruti for the last several years and after spending good volume of hard earned money what should i do?? am sending this with great disappointment and as a last resort am approaching you. please take an immedite action which could be a permanent solution. My car's REG NO KL-04 Y 8222. the car is now at HERCULES INTL (P) LTD service centre at ALLEPPEY. I ONCE AGAIN REQUEST TO TAKE AN IMMEDIETE ACTION ON THE MATTER.
regards
P. SHAMEER
MALIKAYIL
KOTTAMKULANGARA WARD
AVALOOKKUNNU POST
SOUTH ARYAD
ALAPPUZHA
MOB 9446 535344
98470 34018
email [email protected]
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