Maruti Suzuki /alto
Rude Behavior and inconvenient response

Rude Behavior and inconvenient response

Dear Sir,

I have been driving above vehicle for last one year now. Despite in JK0IN 9828 car was serviced at Peaks Auto Limited in Srinagar, but the Car mileage has continuously reduced to 14-15Km/Litre. I have been in touch with Peaks Auto Srinagar since then but they say that it is a good average and thereby do not take any action. Mileage test was also done by the expert Namely Mohd ABAS a good worker at the Peaks Auto and it was found to be 18.8 Km/Liter only.

However, I do not understand how come the mileage of another Alto Car purchased from the same franchise showroom by my friends

Syed Sanaullah Andrabi JK0IN 1085 (cell No 9419000103) and

Nazir Ahmad Lone JK05B 3798 (Cell No 9797750409)

gives mileage of 24-25 Km/Litre. And in my case, the Car’s mileage reduces to 15-16 Km/Litre. Last week I firstly met a Lady any IQRA Gee so called (MD sales) whose response was "How did you come to my office" despite to solve my problem then after waiting for a long time we got appointment with Mr. Baldev Singh the Managing Director of Peaks Auto. Instead of taking any action on my problem, he along with other Peaks employee tried to convince me that vehicle is in good shape and mileage of 18.8 Km/Litre is good.

I was not convinced with Baldev Singh’s argument. Earlier also at many times, I have been asked by the employees at peaks Auto to come on any of the day and get my vehicle checked. However, whenever I reached the Peaks Showroom cum service centre I was made to wait for hours together without offering me even a glass of water. Most of the times I have left the service centre when the employees didn’t turn up even after my waiting for two to three hours. I was surprised when the MD Baldev Singh during my meet along with my above mentioned friends with him told me that his employees have other things to do and they can’t solve my problem anymore.

I was very disgraced and misbehaved by your So Called MD's

Sir Please help me in getting the mileage problem of my Alto Car solved. And teach good manners to your Employees I have already spent lots of money (Rs18000 approx) and time in past one year to solve this issue. I do have HOPE from you.

Thanks and best regards,

Syed Shamim Ahmad

[email protected]

H/O Syed Naseema Shamim (owner of Alto Car JK01N 9828)

Mobile: 9419408184