Hi
I purchased Dezzire on 27th Aug 09 from Rohan Motors Mathura Road New Delhi. When I went for booking a car on 26th Aug 09 I was told that the waiting time is 3 months which was reduced to 2 months after megotiations. I changed my mind & thought of booking Ritz. Before finalisation I just went to see the Red colour Dezzire which was standing in the showroom. I asked the salesperson to check the availability of the car if it is booked already by some other customer. Finally sales manager said that the car is not booked & you can book it today. So I purchased the same car without any waiting i.e. on 27th Aug 09.
Problems -
1. False information on the vehicle booking time
2. Refused to accept the cheque payment saying this is an instruction from Maruti, but unable to show any such email. Later confirmed with Maruti & any such clause doesn't exist
3. Refused to offer any photographs & free gifts which usually is done at other dealers stating that Maruti strictly had given guidelines for Dezzire & Swift cars which is again not true as confirmed with Maruti
4. For first servicing I called up Maruti on 11th Sep 09 but didn't receive any response till 15th Sep 09. ON followup with service station & pernoal visit they got the car serviced on 16th Sep 09.
5. Problems in the car remained unresolved like Loose battery terminal, Noise in dashboard near A pillar driver side, one of the two horns not working.
6. After I received customer feedback form from Maruti in Sep 09, followup started from Rohan to rate above 8. I recd almost 10 calls till date for the same.
7. Every efforts were made by Rohan Motors like offering free gifts (bowl set), for achieving the good ratings on customer feedback form.
8. In second servicing on 15 Nov I was told that charges of Rs 400 will be levied for balancing after shuffling the tyres which is reccomended by Maruti. However the second service the labour is free. I negotiated for a long time but nothing happened. So I asked not to shuffle the tyres. As I reached home within 15 min I recd a call from service center stating that I am privilaged customer of Rohan Motors & thats is why front two tyres balancing will be done free of cost. So I agreed to do the shuffling of tyres. Later when I received the car I found that no charges been levied for rear tyre shuffling & when I asked about the same, I was told that we have offered it free of cost. Surprising!!! First they said Rs 400 for balancing & then all free of cost.
9. The problem of loose battery terminal, noise near A pillar still not resolved. On 22nd Nov the car was again sent to Rohan Motors for the same problems as stated.
10. I received a call from Mr Anuraag 9810092066 (Service Incharge for 5 dealers in South Delhi), a week later asking about the repaet servicing done & I was clearly told to give good rating of 8 & 9 on customer feedback form which I recd from MarutI SuZuki. I warned him for not influencing my comments by offering me any gifts.
11. Again I submitted the car on 05th Dec 09 for the unresolved problems left out in second servicing. When I called Anuraag he was buzy in meeting & promised to call me back. But later he never called me. On 06 Dec 09 when I called him he refused to discuss saying that its holiday. I didn't understand what is taking Rohan Motors so long to resolve the simple problems like Noise in dashboard & loose battery terminal.
There are few more problems in dezzire & roahn motors says that the problem is common across all dezzires & Maruti is aware of that. Problems are -
1. A mechnical sound after hard braking
2. Gear shifting lever vibration noise when car speeds up from 40 km/hr to 50 km/hr on 4th Gear.
I feel like instead of buying such a product from the company like Maruti I should have gone for Tata which is more trusted Brand.
I strongly feel the need of mystery audits at Maruti dealership by company for better customer satisfaction.
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