Dear MD
Yesterday I went to VIPUL MOTOR for 3rd service of my call ALTO LXI (Reg. No. HR51 AH 0228), At the time of 1ST and 2ND Service my car was not serviced properly.(previous history is mentioned below) The is communicated to supervisor Mr. P R Das. Yesterday. When I reach VIPUL MOTOR in the evening for pickup my car. Supervisor (Mr. P R Das) told me that I have checked personally car is ok. I told to the person is it ok he replied yes sir.
My car was not wash properly dust was there in the door, on the back speaker and on dashboard that was also shown to the Supervisor and his senior Mr. Kiran Veer.
I am feeling cheated by VIPUL MOTOR and MARUTI.
Please anyone help me.
I want my money back
Or I will go to the THE RESPECTED CONSUMER COURT AND MEDIA ALSO.
Thanks & regards,
Tarun Kumar
Samsung Branch Office (DELHI)
9717173608
&&- Original Message &&-
Sender: TARUN KUMAR Contractor/SIEL-S-Support (RO North)/Samsung Electronics
Date: Mar 07 15:32 (GMT 05:30)
Title: FW: Fwd: MARUTI SERVICE_ HOW DISGUSTING (STOP USING- INDIA COMES HOME IN MARUTI SUZUKI)
Dear MD,
This is 3rd time I am forced to write a mail to maruti. After telling to supervisor that I am not getting good service from maruti my car was not cleaned properly.
Dust was shown to supervisor (MR. P R DAS) and his senior (MR. KIRAN VEER) and same time inform to DGM (MR. HARJINDER).
Would anyone tell me what is my fault? why I am getting this kind of service.
Regards
Tarun Kumar Virmani
From: TARUN KUMAR [mailto: [email protected]]
Sent: Tuesday, August 17 2:08 PM
To: [email protected]; [email protected]
Cc: [email protected]; [email protected]
Subject: Fwd: Fwd: MARUTI SERVICE_ HOW DISGUSTING
Dear Mr. Jagdish Khatter.
Can anyone help me out or i have to take some other action.
Aside to Sumit / Abdul - Please take care as discussed.
Thanks & regards,
Tarun Kumar
Samsung Branch Office (DELHI)
&&- Original Message &&-
Sender: TARUN KUMAR Contractor/SIEL-S-Support (RO North)/Samsung Electronics
Date: Aug 16 20:16 (GMT 09:00)
Title: Fwd: MARUTI SERVICE_ HOW DISGUSTING
REMINDER 1
STILL NO REPLY
Thanks & regards,
Tarun Kumar
Samsung Branch Office (DELHI)
&&- Original Message &&-
Sender: TARUN KUMAR Contractor/SIEL-S-Support (RO North)/Samsung Electronics
Date: Aug 14 20:06 (GMT 09:00)
Title: MARUTI SERVICE_ HOW DISGUSTING
Dear Sir,
This is regarding the poor service of MARUTI SERVICE provided to the customereven the customer has approached to the higher authorities of MARUTI Service.
I TARUN KUMAR owing a maruti ALTO Lxi (reg. no. HR51-AH-0228), from Vipul motors on 12.03.2010. from last 5 months getting a pathetic response from MARUTI.
I already shooted a complaint mail regarding the service in month of April at the time of first service of my car. After many followups i received the service from dealer end.
Now, on 29th July i have contacted the dealer for the problem of my car. there is some gear shifting prob & fuel sensor is not working properly. I was told to visit between
2 to 4 p.m, At the time of visit (at 4 p.m.) they refused to provide me the service & i have met with MR. PANDEY the DGM of SERVICE at M/S VIPUL MOTORS Plant -1.
They checked my car & resolved the problem of gear shifting but regarding the another problem of fuel sensor i was told by MR. PANDEY that it will take 4 to 5 days to
arrange the part. they have noted my contack details and ensure that they will provide the best service by arrainging the part., Till 09-AUG i have not received any call
From service center end.
I have called again MR. PANDEY DGM (service), he promised methat the required part will available by tomorrow the 10-AUG but till nowthere is no response received.
I was shocked when this type of poor response received from DGM SERVICE. I think that they people are waste their precious time & destroying the Image of MARUTI.
IN FIVE MONTHS TWO COMPLAINTSI AM AFRAIED WHAT WILL THEY DO AFTER WARRANTY EXPIER.
Please give a clear picture of MARUTI Service to me. As i dont want to repair/replaced any part.
I WANT TO REPLACE MY CAR ELSE I WILL GO TO THE RESPECTED CONSUMER COURT OR MEDIA
Thanks & regards,
Tarun Kumar
Samsung Branch Office (DELHI)
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