M/s Maruti Suzuki, India
Before coming to my complaint about non receipt of registration certificate/ smart card, from your dealer, after 5 months of my purchase of an SX4 / CNG/Vxi vehiche, I would like to point out a few more things which speaks about your debilitating customer care practices.
I have purchased a Maruti SX4/CNG/Vxi in dec. Apart from the fact that your dealer has not given me the resigtration certificate yet, I am very surprised that till date there has been no attempt from your company to directly get in touch with me to find out how the product is performing.
I remember last time when I had purchased a zen, there were Regular letters / surveys/calls directly from the company, for more than a year, to find out from the customer about the vehicle, s performance & customer satisfaction. It seems you have abandoned those practices, with your increased business & market capture. Hope you have not left it to your dealers, who are not doing much in this matter any more.
now comming to my complain... the details of vehicle which i have purchased is given below
I had purchased a Marti SX4 Vxi cng/MARUTI SX4 GREEN from M/S Vipul Motors Gurgaon, Haryana outlet in December. The details of the purchase/vehicle is given as under
invoice no: VSL10001593
invoice date : 15/12
chassis no: MA3EFJCIS00175934
Engine no : 2036348
colour: SILKY SILVER
Place of registration: new delhi
Registration No: DL3CBV0433
As on date I have not received the Vehicle registration certificate / smart card for my car, issued by govt of National Capital Territory of Delhi. I have been following up with the dealer for the past four months for this certificate.
can you please helpme out
warm regd
Sudipto Chakravorty
9654722106
011 26278093
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