10th Jun
Dear Sir,
Sub: Complaint regarding fuel efficiency of my new MARUTI ESTILLO.
This has reference to the subject cited above. In this connection, I would like to bring to your kind notice the following for your perusal and further needful action.
1) I purchased a new Maruti Estillo, VX from Jaycee Motors, at Amritsar on 09.09.2009.
2) I was given to understand that the Maruti Estillo is an improved version and has many advanced features and shall give a mileage of 16-18 kmpl under city conditions and 20-22 kmpl under highway conditions.
3) From the very first week, it was observed that the fuel efficiency is far below what was told to us.
4) The car was sent to the showroom, to look into the matter and we were told that they would look into the matter and get it rectified. When the car was delivered back, we were told that the problem has been rectified and the car shall give the desired fuel efficiency.
5) We observed that there was no change in the fuel efficiency, even after the rectification and approached the Workshop once again.
6) A Fuel Efficiency Trial was undertaken and it was observed that during the trial, the test driver would shift the gears to neutral and run the vehicle at intervals. Further, at one time, he stopped the car and opened the fuel tank cover on the pretext that there was gas build up in the petrol tank.
7) The Workshop Manager Mr. Gurinder Singh, personally took a Fuel Efficiency Test and the reading that was achieved was as low as 10.4 kmpl.
8) Since, the problem could not be rectified; they requisitioned their Senior Engineer to be deputed from Chandigarh. Mr. Mitter Sharma who we understand is the Senior Field Engineer, came to check the problem, but it seems that no checking was done and he claimed that the vehicle was checked and shall perform satisfactorily. There was absolutely no improvement in the fuel efficiency of the car. It is a clear cut way of defrauding and bluffing the Customers and not acceptable from a company of Maruti Suzuki stature.
9) Till date, we have observed that the Fuel Efficiency has not improved and when we approach the Service Station, we are being told that there is no problem with the car and there is something wrong with the driving.
In this connection, I would like to inform you that the car’s performance is far below the rated performance parameters. We would also like to inform you that we are open to the car being tested by an independent agency to assess the fuel efficiency.
It would be pertinent to mention that the Temporary Registration Slip (Copy enclosed for your ready reference) issued by Jaycee Motors also seems to be tampered with. We fail to understand that when the car was purchased on 09.09. how the temporary registration slip could show the date of 27.04.2009. Further, the Serial Number of the Temporary Registration Slip has been tampered and the number has been changed from 00076 to 00279. We feel that the car was used /sold by the dealer and subsequently sold to us. When we enquired about the dates, we were told by Mr. Rishab Agarwal of Jaycee Motors that there could be some minor mistake and we will not have any problems. We would like you to investigate the matter and take up with Maruti Suzuki Limited.
We hope that you shall look into the matter at the earliest and save us from the harassment, increased costs and sufferings. Till date, we have made innumerable trips to the showroom but to no avail.
Notwithstanding what is stated above, we would request you to replace the car, pay compensation for all the damages and save us from this predicament.
Awaiting your reply in this regard.
Thanking you,
Yours sincerely,
(H S Sethi)
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