Dear Sir,
I have purchase my Alto LXI Model Car on dated 24/09 from AAA VECHICLEADES PVT. LTD. Narina. I had done regular Service check up from your authorized Service Center AAA Maruti Authorized Service Station Okhla. Second Service had done on 28th Nov'09.
27th Dec'09 night I was going for travel Delhi to Jaipur with my family (My Mother, Father, Sister, Sister's Daughter), in the Mid of highway (approx 30 to 40 KM Away) from Delhi, my car had stopped at once at 11 PM .Nobody was there to help us that time. Than we called one helpline person to check our car, He told us that Car has stuck because of Car's Engine Mounty nuts got broken down, so that engine get loose and hang in air, So he instruct us not to pull the car otherwise it could be damage internal parts of car badly.
Than at night that person called a guy to taw car on his shop, that guy change the Mounty Nut that time. In all those activity car was able in running condition at 2 AM.
Me and my family was very much annoyed for this Maruti Car Performance, as on regular service check and with new car, If we are facing such big problem than we don’t want to continue with this car.
Next day when I had took my car again your AAA Service Center and told all this story, than Service center person replace all necessary new parts and return back my car on same day.
But I don’t want to take any chance or wait for any mis happening with this car in future, I need my car replacement or refund of full car Money back.
May I request you to please do the necessary decision regarding this case otherwise I have to go in judicial concern to replace/Refund my Car. As this is parts failure of Maruti.
Be a true and genuine Maruti customer I am expecting to your side to understand our genuine problem of a customer and keep our faith on Maruti as a Best Brand in Customer Service
AS Maruti Commits to Customer
“The award mirrors the company's commitment towards "Customer Obsession".
Kindly find the Vechical details
Vechicle Details
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Sold to: Ashi Jain
Add : 1339 Vaidwara chandni chowk
Delhi -110006
Invoice No: VSL09001527
Invocie Date:24/09
Order No: S0B09001565
Order Date:20/09
Booking dealer :08B4
delivery Dealer :08B4
customer ID: I092587608
Vechile ID: MA3EYD81s01480991
CHASSIS No: MA3EYD81S01480991
ENGINE NO. : F8DN 4307570
Color: Perl blue
Regards
Ankit Jain
9873704703
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