MARUTI SUZUKI INDIA LTD./SWIFT DZIRE ZXI
SUB.: REPLACEMENT OF GEAR BOX WHEN EXTENDED WARRANTY COVERS

DEAR SIR

I HAVE PURCHASED MARUTI SUZUKI SWIFT DZIRE ZXI ON 16.06.2009 FROM PREMSONS MOTOR UDYOG PVT. LTD., RANCHI. REGN NO. OF CAR IS JH 01AA 4402.THE VEHICLE IS COVERING EXTENDED WARRANTY OF ADDITIONAL ONE YEAR.

ON 30.08.2011 I HAVE GIVEN MY VEHICLE FOR FULL SERVICING TO PREMSONS (KM-17378). THE CAR WAS SERVICED.

ON 14.11.2011 MY SON GAVE MY CAR TO M/S. PODDAR MOTORS PVT. LTD., RANCHI, AUTHORISED MARUTI SUZUKI SERVICE DEALER ON (KM 19218) FOR HAVING PROBLEM IN CLUTCH & THIRD GEAR. THE ENGINEER OF PODDAR MOTORS TOLD THAT THE OIL IN GEAR BOX IS DRY AND IT REQUIRES REPAIRING, ON THEIR OPINION THE GEAR BOX WAS REPAIRED, BEARINGS WERE CHANGED AND I HAD TO PAY ABOUT RS. 4500.00. AGAIN AFTER FEW DAYS THEIR WAS SOME NOISE IN THE VEHICLE I RUSHED TO PODDAR MOTOR FOR TROUBLE IN VEHICLE, BUT THIS TIME MY SON TOOK THE CAR TO PREMSONS. THE MECHANIC MR. BABLU TESTED THE CAR ON 14.01.2012 AND TOLD THAT THERE IS PROBLEM IN GEAR BOX. MY CAR WAS COLLECTED BY THEIR MAN ON 17.01.2012. THE GEAR BOX WAS OPENED AND INTIMATED TO ME THAT GEAR SHAFT IS DAMAGE AND ITS REPLACEMENT WILL BE CHARGEABLE BECAUSE YOU HAVE GOT REPAIRED THE CAR AT PODDAR MOTORS HENCE YOUR EXTENDED WARRANTY LAPSED OTHERWISE ENTIRE GEAR BOX WAS UNDER WARRANTY.. PODDAR MOTORS ARE NOT THE AUTHORISED SERVICE CENTRE.TO COVER EXTENDED WARRANTY. I MET THE GENERAL MANAGER OF PREMSONS MR. MUSA & THE COMPANY ENGINEER MR. SHANKAR PRASAD MISHRA TO DO THE NEEDFUL BUT TODAY I WAS TOLD THAT WE ARE AGAIN ASSEMBLING YOUR DISMENTALLED GEAR BOX, TAKE IT TO PODDAR MOTORS, THEY WILL REPAIR THE GEAR BOX. THE CAR IS WITH PREMSONS.

I WANTED TO KNOW THAT PREMSONS & PODDAR MOTORS BOTH ARE AUTHORISED SERVICE CENTRES OF MARUTI SUZUKI INDIA LTD.THEN WHY NOT THE REPAIRING WORK WAS BEING DONE AT PREMSONS? WHEN THE VEHICLE IS UNDER EXTENDED WARRANTY WHY THE GEAR BOX WAS NOT REPLACED? THE GEAR SHAFT MIGHT HAVE BEEN DAMAGED BY THE MECAHNIC WHILE CHANGING/ REPLACING THE BEARINGS OR ELSE? WHAT IS COVERED UNDER EXTENDED WARRANTY? I AM AFRAID THAT IN THE DISPUTE OF BOTH THE SERVICE CENTRES MY CAR WILL BE IN TROUBLE? WHY NOT PREMSONS IS CONDUCTING THE REPAIRING WORK?

PRADEEP KUMAR AGRAWAL

ADVOCATE

404, JASCON PLAZA, 44/C, CIRCULAR ROAD, LALPUR, RANCHI - 834 001

MOBILE : 9431175215/9304820894 .