1. I am writing this to inform that I purchased a new Maruti Wagon R (LXI Model) bearing registration No. HR-29T-4523 on 23rd June from Vipul Motors Faridabad Unit -1. After that the same was sent for Ist free Service on July 25th with total KM covered 641 at the time of servicing. Before Ist free servicing the AC of the vehicle was very affective and working perfectly. After three four days I noticed that the AC was not working properly and they have checked the same and said it will be ok .as they have top up the gas. Again after 15 to 20 days same problem has been occurred and again they have did the same like first visit for the complaint.
2. I had lodged the complaint with Maruti customer care Service and they have suggested me that their chief AC Technician Mr. Iqbal from Maruti Gurgaon will be visiting the Vipul Motors Unit –I and he will examine the vehicle their & then. Mr. Iqbal has examined the vehicle and replied that the gas is not up to the mark and they have to top up the gas and Unit –II did the needful.
3. Meanwhile I was regularly visiting Vipuls workshop in Unit –II Faridabad for the same but they were unable to rectify the same. Each and every time they were topping up with the AC gas.
4. On November 9th (Complaint No. 371410678) again I have lodge the complaint with the customer care and Vipul Unit-II, Faridabad had replaced the compressor with the new one as informed by them in the winter and in the winter no body is using the AC. I informed Mr. Mohanty of Vipul Motor Unit –II GM that in the winter it is not possible to feel that AC is working perfectly or not because of the cold days.
5. Now after One and Half year they still not rectified the fault. I had left my vehicle with the Vipul Motors several times for rectifying the trouble but they have not succeeded.
6. Now I request your good self to look in to the matter and arrange to resolve the matter with Maruti Suzuki as I am totally disturbed for the above reason.
7. I had spent lot of Money and time to get the AC rectified but all in vain. I have also lodge the complaint fifth time on 2nd April vide complaint no. 183589565. For the earlier complaints neither Maruti Suzuki nor their dealer Vipul Motors Unit-II has got the customer satisfaction form from me. I just want to know that when the customer has lodged the complaint then without customers consent how can they close the complaint.
8. Now I request your good self to look in the matter and resolve the same with Maruti Suzuki as they are not responding the same properly and they hiding their dealer.. I also request you to please instruct Maruti to replace my AC with the new complete unit or replace the car with New one
9. Please note that I have spent my hard earned Money to full fill my families dream and I don’t want to waste the same. Now I have no other option but to sought your good self intervention to resolve my problem.
10. I am sure that your esteemed company Maruti Suzuki will never allow their any authorized dealer to leave the customer in trouble for so long. They will do their level best to gain the confidence of their customer in Maruti Suzuki and keep the tempo in future also.
Awaiting your favorable reply
I have marked this copy to Maruti Regional Office in Delhi and with a copy of this letter to CMD Maruti Udyog Ltd. Gurgaon
With Regards
Yours Sincerely
S B Mudgal
Mobile: 9818034268
Land Line 0129-2446084
Office 0120-3301681
Res. 2099-A, LIG Flats,
Housing Board Colony,
Sector-55, Faridabad-
Email:
[email protected]
[email protected]
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