Ref: UP 14AM 3483 MARUTI SUZUKI SX4
JOB SHEET NO. JC09019616 DATED: 27-03-10 DEALER NAME: ROHAN MOTORS, Mukund Nagar, GHAZIABAD
KIND ATTENTION :
1. Gopash Gupta, Territory Service Manager, Vasant kunj, New delhi
2. Hemant Chawala, Regional Service Manager, H O, Vasant Kunj, New Delhi 3. Zonal Service Manager, NORTH ZONE 4.SERVICE MANAGER, NATIONAL LEVEL
5 . CUSTOMER CARE HEAD, national level, regional level, zonal level
6.CEO, Maruti Suzuki ltd.
7. TO WHOMOEVER WHO TAKES CARE OF CUSTOMER PROBLEMS AT MARUTI SUZUKI LTD.
THIS complaint is being forwarded to the above mentioned persons and to all those in charge at the Maruti Suzuki ltd. who claim to take care the customer’s complaint as their first priority.
For the last one year we are facing the problem in our car, MARUTI SUZUKI SX4, which has run approx. 11000 kms in two and a half years. Since we came across the problem of oil leakage last year, it was informed to the Dealer Rohan Motors, Ghaziabad but no permanent solution was provided from the dealer side and we were kept uninformed about the real problem, the dealer stated that due to the petrol filling from various pumps this problem arises some how, so start using the petrol from some particular filling pump (not mentioned in this application). We were pacified at that time with some part changed, but after some days the problem again aroused and this time also the dealer pacified us by stating various reasons and our car was given back.
After this much lingering on the problem rose to such a level that car started consuming engine oil at very frequent pace. And this time the dealer came into action and told us that your car needs to be checked by Maruti engineers . after that our car was taken in their custody on 27th march, 10. We were assured that we will get our car with in one week . now it is going to be one month since we have given our car to the dealer. The dealer is blaming that it is due to the MARUTI SUZUKI, that they are not able to do the job on time, as per the SERVICE Manager, Mr Rawat, and Mr Bhushan at Rohan motors it is the fault of the company that they don’t have the spare parts due to which our car’s job is being delayed.
For this problem I have already made a complaint at the head office Vasant Kunj on the no. 011-46782094 and talked to Manisha at that number. I was provided with the complaint no. 20100412. But after that I was not informed by your customer care department. I kept on calling the above no. but most of the time it was left unattended. Somehow I got the no. of Mr Gopesh, TSM, Ghaziabad. He told me that he is very well aware of the problem but he is helpless as there is no availability of the spare part from the Maruti Suzuki ltd. He told me that he will get a call arranged from his senior, Mr Hemant Chawala, RSM, HO, Vasant Kunj. But it seems that Mr Hemant seems to be very very busy to give a call to the customer (who has two maruti vehicles just because of the belief that MARUTI REALLY CARES FOR ITS CUSTOMERS). The Head office at Vasant Kunj in itself is very busy office that takes care of the complaint. because I never got a call back from them.
Now I am very much puzzled, astonished and to say it right very much shocked to see the behavior of the personals at the dealership, ROHAN MOTORS, who keep on lingering on the problems to such a stage that a customer has to suffer due to their negligence and their unprofessional approach to attend the customers problem, they keep on giving the delivery date and keeps on adding one more day every time stating one reason or other and ultimately blaming it on the company Maruti Suzuki ltd.
Same is the problem with the customer care department at Vasant Kunj, New Delhi. They also have put the blame on the company saying that we are not able to procure the spare part of this vehicle, due to which we have to suffer.
But one month to procure spare part is too much time for a company which claims that their service center are at every nook and corner of the country. But what is the use of so many service centers when they are not able to maintain the inventory of the spare parts.
It is very bizarre to know that the company who is no. 1 in sales is putting all its effort just to sell the vehicles but when comes on service then customer has to go door to door from dealer to customer care team but his problem remains unsolved.
MY QUESTION IS: TO WHOM I CAN PUT MY COMPALINT IN ORDER TO GET MY CAR BACK AND WHO CAN EXPLAIN THE REASON FOR SO MUCH DELAY AND WHY NO ONE HAS QUESTIONED THE DEALER SINCE THIS PROBLEM WAS FOR SUCH A LONG PERIOD.
FOR YOUR INFORMATION, I AM SUFFERING A LOT IN CARRYING OUT MY DAY TO DAY WORK AND SUFFERING HUGE LOSS AT WORK whose compensation I will defitinely claim either from Dealer or from the company Maruti Suzuki ltd. Whosoever is at default.
WHY THE MARUTI SUZUKI LTD . SELLS THE CARS WHEN IT CANT PROVIDE THE SPARE PARTS ON TIME.
Grieved customer
MANU VERMA
9212728975
9971366336
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