We went to RNS Motors on Hosur Road to sell our Maruti Alto - 2006 make in January. The employee who represented Maruti True Value and RNS Motors did all our formalities, paper work and valued the car at 2. 5 Lakhs. He spoke to the HDFC bank and closed our loan and we got our NOC as well. He gave us 95 K cash in hand back. We asked him how is he dealing in cash. He replied all True Value products are dealt with cash. Since he gave the RNS Motors receipts and required bills, we did not suspect anything. All dealings were done in RNS Motors and not outside. He was suppose to give us 10 K back after we submit the NOC to him. Now almost after following up for last 1 month he did not return our money. So we approached the Manager of RNS who informed that our car is not registered in their account. This guy Saurav has done some external dealing and faked his manager's signature. After follow he finally showed up in the RNS office where the True Value Manager and RNS Motors Manager grilled him and asked him to pay us. We got to know he has committed such fraud in past as well but these guys have gave him warning and left him. They have asked us not to go to police and solve the issue internally to save his career. They told they will give us some amount of 10 k from his salary even if he doesnt pay up.
I am amused at how this can happen under the brand of Maruti True Value - right from their outlet. What is the gaurantee that others are not involved. Is it so easy to buy anad sell a car, make fake signatures, stamp and get away with it from the showroom? If yes then Maruti should take some serious steps to resolve their resale process. How do i get to know that my car is not getting used for any other purpose. The reason we decided to sacrifice the few thousand from the private used car sellers was security. Now if these things can happen in Maruti True Value then where is the gaurantee of security?
10 k is not a big amount to waste your efforts on but the fraud is serious. I really want some one to take action.
0 comments