To,
The R.M. Maruti udyog Ltd, East. Region Kolkata.
Through Area Sales Manager MSIL, Bhubaneswar.
Sub :- (Cheated me and harassment from your Dealer)
Respected Sir,
I beg to state that I Mr. A. Raja Rao faithfully customer last few years of your company. In 06-06 I purchase a Wagoner Lxi model OR05-X-6030 Chassis no.: 417122 Engine No.: 4240789 Color: Carbine blue from your Sky Automobiles Pratap Nagar, N.H - 5, Dealer Cuttack, Orissa. So far on 10-08 when I go for my regular servicing your True Value team and the Team leader of your company named Manoj kumar sahoo told me that if I exchange my car then they give me right value of my car and I can also take a new one. So they valued my car Rs.220000.00 and take my car key and all my original document for further step. Then I gave him my foreclose letter of my old car which finance by IndusInd Bank after settlement the amount will be the same. Then In State Bank of India RACPC Cuttack sanction the amount for my new car loan Rs.453000.00 and rest will be from onroad price I have to pay as down payment. But the problem is now when I want to purchase of my new car from your dealer company staff named Manoj kumar Sahoo decrease my valuation amount from Rs.220000.00 to Rs.190000.00 and the rest deference amount he told me I have to pay in IndusInd Bank then also I can purchase my new car. So I oppose and this type of indecent behavior complain to your higher authority for take some actions.
Ceo: Mr. Avinash Singhania, Branch Manager: Mr. Kousik Ojha, Sales Manager: Mr. Praveen lath, Asst. Sales Manager: Mr. Somyajeet Roy True value Manager Mr. Sanjay Gupta and Teamleader Mr. Manoj and Sales Executive Mr. Rohit all known about my problem but I think they want to save their team so they after four month told me that I take my car and sold it outside then after I can able to get my new car. Now my question to all of them that if they don’t exchange then whey they keep my car on their premises for last four month. And if I sold my car in out side then why they give me false commitment and for this period me and my family also suffering. I think all are involve in this case so they hide the truth and cheated me like this.
There fore I request to you to Mr. Kohili Area manager to see this matter for your kind consideration for dealing customer better service and support if your company not solve my problem then I have to give a statement in media and lunch a F.I.R on nearest police station and my Lawyer take legal action for this type of behavior towards to your company.
Your faithfully customer,
A . Raja Rao
At.- Shakti nagar. Plot- 88
Po.- Arundaya market
Ps.- Madhupatna
City: Cuttack – 753012,
Orissa
Mob: 09437026299
Comp. No.-7273474261
Dt. 26-12
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