Ought a new Wagon R VXI Black from Maruti Dealer T.R Sawhney on the 18th November. I did my first and second services from them. No complaint were reported in the car by them. On Tuesday 5th april while driving, I changed the gear by pressing the clutch, and slowly releasing the clutch and pressing the accelerator, the car did not move. I was quite worried since I was climbing Modi Flyer over. Anyway I put the hand brakes and carefully took the card towards the left. Since I had no other number, I called Maruti Dealer T.R Sawhney. They sent their engineer within 45 mints. When the engineer came, he saw the engineer and said! - What madam where did u get your car serviced, I told him i have got the first two services done at your place. The engineer said that he will have to drive the car to the workshop slow. Since I was getting late for work, and I assumed this is a trusted Maruti Dealer T.R Sawhney and I told the engineer to inform me what happens. I took an auto to office (paid for the engineer's travel fare as well). Within 10 mints I get a call from the engineer saying my car will have to be towed to the workstation... IMAGINE A 6 MONTH OLD CAR WITH STILL THE COVERED WRAPPED HAD TO BE TOWED, He said the tow charges will be Rs 800. I agreed and asked him to take the car. After 4 hours I get a call from the Maruti Dealer T.R Sawhney stating that the bearing and clutch was worn away and i have pay RS 7000. I was shocked not because of the money but because of the PARTS USED BY MARUTI . Within 6 months the parts needed replacement. I asked the engineer to start work. Its been THREE Days and still have not got the car. TO my SURPRISE, the dealer has informed me that the part is NOT AVAILABLE AND I WILL GET THE CAR ONCE THE PARTS ARE AVAILABLE . I FAIL TO UNDERSTAND THAT PARTS ARE NOT AVAILABLE FOR A MODEL UNDER PRODUCTION AND IN A WARRANTY. CAN A REPESENTATIVE OF MARUTI EXPLAIN TO ME WHAT IS GOING ON . HAVE I MADE A VERY BAD CHOICE OF USING MARUTI .I FELL I AM CHEATED BY MARUTI . The dealer is very clear, he blames MAURTI for the failure. I request you to take immediate action explain as to why the car under warranty dos not have spare parts in stock
LOOKING FORWARD TO AN IMMEDIATE RESPONSE TO THIS
Faieza Khan
DL 8CU 1424
Purchase date – 18th Nov
Alliance Infotech Private Limited
9811906322
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