M/s Sai Service Station Ltd located at Phoenix Mills Compound at Lower Parel in Mumbai had given an invoice for wagon R Vxi model wherein they offered to take my old maruti car for 15, 000 and also offered exchange loyalty of Rs.12, 000 along with corporate discount of Rs.3, 000. They had informed that delivery of the new car will take 4 to 5 weeks.
Based on this offer I had handed over my car to them on 20th May. They sent me a receipt for booking for the new car dated 26 May. After four weeks they called me to inform that the new car has left the factory for delivery and i need to pay the total amont due for the car. However, they sprung a surprise by giving me a new invoice stating that the exchage bonus will be only 9, 000 as the offer previously made was valid only till 31st May.
I cannot understand how after an offer made by them for purchase of my car along with exchage bonus has been accepted by me they can change the offer after having taken away my car and sold it off as well. Since they have not kept their earlier promise I asked them to return my car and was willing to pay full value for the new car without exchange bonus. However, they replied that they have alreaady sold my old car and cannot do anything about it. Further I have no choice but to go ahead with the purchase as they will be charging cancellation charges of Rs.2, 500 if i do not buy the new car. Therefore either way i wil, l lose Rs2, 500 or Rs3, 000. Now iam forced to accept their offer. This is a clear case of cheating by Maruti and I want that they should be punished for this act of cheating.
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