I had booked a cab from Mega Cab services for 10/12 at 7.30 PM from Byculla to Chembur for my in-laws. My booking no was B-251. They got an sms from Mega Cabs at 7.21 PM informing that the cab no - MH-02-WA-8837, with chauffeur Mohd Ilyas Shaikh (N) (cell - 9930915453) will reach as scheduled. The chauffeur called at that time to ask where the pick up was from. when he was informed that the pick up was from byculla, he said that he was at Napean Sea road and he had got the information at that time only, inspite of booking the cab 24 hours prior. On complaining to the Mega cabs call center, the executive told me that the driver was lying. He refused to acknowledge the mistake at his end. When i told him that the same case does not happen with private cool cabs, did he admit his mistake. It was embarrasing for me since they had to take a normal cab and reach their destination.
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