Dear sirs,
i am one of the most dissatisfied customer of your service.
i booked one cab on 21st evening for 22/9, for 22/09 pickup time was 6;15 am in the morning, your call center provided me with the booking no. # 387 and promised me that the cab will reach to me on time at my address H.No. 547 sector 21 B Faridabad and he will drop me at domestic airport.
on the 22nd morning i waited for your cab till 6:30 am but i didn't got any call or intimation from your side, then i call your call center they put me on hold for a long time and, again promised me that the cab will reach to me within next 5 minutes. Then i got a call from 09899520617 it was your driver who told me that he will reach to me within 10 minutes not five, i said okay.
i again made a call to your driver he said he has reached to my sector and looking for my house address, when i asked him his exact location he said he has found my address and hanged up the phone. I waited for ten more minutes and made another call to your driver, to my surprise he said he is near NHPC chowk which is about 6-7 kilometer from my house. i very politely asked him weather or not he is coming to pick me up, coz i had my flight at 8:40 to chennai, he once again told me that he will reach to me with in next five minutes, and he will not let my flight miss.
mean while i called your call center so many time they also assured me that he (the driver) is coming to me any minute. But no body came to me, i left my home at 8:00 am in the morning and reached to the airport at 8:55. i missed my flight due to your irr-responsible behavior.
i made a complaint to your call center about it. they gave me a complaint No. 2 and promise me that some of the senior officer will call me after 11:00 am and revert me on my complaint. nobody called me, i remind your call center on the next day i.e. 23/09/10 i talked to vikas he made me a promise that his senior will give me a call next day morning around 9;00 am after talking to his driver, nobody called. i again called on 24/09/10 to your call center and shobha picked-up the call she once again promised me that somebody will call me up by the evening or tomorrow morning, nobody called once again. today once again i called your call center and shobha picked up the call and apologized
when i told her i am still waiting for the "call from the senior". she than transfered me to her senior Mr. Rajiv he communicated to me that "he cant do anything about it but to say sorry".
dear sir, this is the case can you please tell me what you people can do about it, (other than saying sorry). My losses were huge due to you, i missed my flight from delhi to chennai (Rs.5776) there were other losses too which accrued due to change in the itinerary (which was due to you).
waiting for your reply
deepak chopra
[email protected]
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