Compliant copy...
&-- Forwarded Message &-
From: Kavita Bhatia
To: [email protected]
Sent: Sun, 5 December 12:43:38 PM
Subject: No Action taken on complaint logged on 17th April
Hello,
I had logged a written and verbal complaints against one of your drivers on 17th April.
The person in charge who assured was Archana from Bangalore office. When I had logged the complaint she assured me I will get back my amount and strict action would be taken against the driver.
After calling repeatedly for past 8 months I have not received any positive reponse from Meru. Ot the top of it they have deleted my complain in their records.
Every I called Archana was never available or made excuses.
Can anyone let me know what is status on the same and does Meru plans to take any action???
The complaint copy can be found below ..
Thanks,
Kavita
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To,
Whomsoever it may concern.
This is with regard to my telephonic conversation with Archana about complaint lodged on 17th April using mobile # 9916446821.
I have been using Meru Cabs from past several years. This was the most shocking incident of my life. Since I was threaten by the driver, I am sending the complaint through courier.
On 17th April, at 8:30 am, my right hand side mirror was hit by the Meru cab (KA 03 D 4216) coming from the opposite direction.
This incident happened near Challaghatta Road. The cab driver was driving at almost 50-60 KMPH. As there was a big sound so we went ahead and stopped to check what happened.
While we checking the side mirror, the driver drove in reverse direction and started accusing us that it was out fault. This was not the case as I was driving at speed of 20 KMPH on the side of the road. He was driving at a very high speed in a narrow lane.
When we disagreed that it was our fault, he called up his manager on the number 9343135819. We told him couple of times to go to nearby police station but he didn’t agree. His manager spoke to me and said it’s your fault and please pay the amount. While my dad was talking to driver, I called up the customer care number of Meru to take the advice. Even the customer care lady said please file a complaint in nearest police station. When again asked him to come to police station he started abusing my dad. We tried to get away but he came after us and blocked the road. Since it was getting late my dad agreed to get the mirror replaced at the nearest shop.
He said Tata Motors has only one shop at Hosur. We will have to go there. My dad said ok I will come with you in your cab. Then he said you will have to pay for the cab fare from Murgeshpalya to Hosur and back.
My dad said no way we won’t pay any fare. He started asking for money. When I interfered said he was wrong, he asked me stay within my limits. He threatened that he will harm me now that he knows where I live.
He started accusing and using bad words. To settle the matters my dad agreed to pay him. He paid him 700 Rs to replace the side mirror which was much more than the damage done as only mirror had broken.
On further enquiry we found that mirror comes for only 80-100 bucks.
I came back home and filed a complaint with your customer care. And asked for receipt as I don’t want that this money should go to driver’s pocket. I am so scared with this incident that I don’t think I will be able to your service again. I have used Meru Cabs even in late night in Mumbai and Bangalore. I always had an impression that they are the safest mode of travel in the night specially for women. But this incident has made re-think to use your services in future.
As I was threaten by your driver, I would not like to disclose my Bangalore address. Request you communicate on my Mumbai address, which is as follows:
8/15, Swami Lilashah CHS,
Near Shreyas Cinema, Garden Lane,
Ghatkopar West
Mumbai – 86
I want you to take stringent action against such drivers.
Thanks,
Kavita Bhatia
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