I had booked a Meru cab online on 14th Dec for 15th Dec for my travel to Airport at 4.30 AM with Ref no. (2341401).
My flight was scheduled at 6 AM & should reach prior to 45 mins for checkin i.e 5.15 AM.. I have got details of the cab on my mobile at 4.03AM - AP28VA0044.. Prasad Naik Korra was the driver, i have tried many times reach the him many times who was not contactable & never picked the call.. I was thinking that he would come to me at any moment & was getting ready for the same.
After lots of effort driver made time to called me at 4.35 AM & was sounding sleepy saying he will be there at my place in 10 mins.. I was assured by him so was just waiting at my place for him & surprising he calls me at 4.45 & says in a sleepy voice that car got break down & look for some other alternative, i was shocked he immdly hanged the call & is not picking the call..
Immdly i called MERU cust service & asked for help immdly and got assurance that some one immdly will assist you.. At 4.57AM i hav got an sms saying Mr. Anwar AP28VA0073 will pick me up.. I even got a call saying that in 10 mins he will reach me & after 7 mins i just called him to find out where exactly he is & he says that i will not be able to come.. And also says that look for some other alternative..
I was standing on the road from 4.35AM & was helpless with no cabs and rickshas being morning.. Ideally i can reach Airport in max 20mins from my place, but because of aasurances i got from the drivers i was screwed by there dirty, lethargic attitude..
At last i have taken a Auto rickshaw paying him Rs. 150 & found a empty Meru cab going to some place.. I begged the person to drop me & immdly he has started to take to me to the airport.. To my surprise at 5.15 AM the driver who said will come called saying he will be there in 10 mins again, i think after me calling the MERU Cust service couple of times he felt this is a serious case to be handled.
I reached Airport at 5.30, paid 300 bucks to MERU driver & missed my Indigo flight as they said the checkin counter was closed.. I was literally begging ppl at the airport to help me as i have to reach Mumbai for a very very important meeting scheduled at 9.30 AM..
At last i had no other go booking 10.15 Jet airways flight paying huge money, reached Mumbai at 11.45AM took taxi & again spent big money at last had faced lot of issues on my professional front with the kind of pathetic service..
MERU just makes promises "RELY ON US" and "24*7 AT YOUR SERVICE". This is what their service quality is and others please do not believe in MERU blindly, they would let you down anytime!
This is not the all time answer, so kindly take necessary action on MERU CAB HYD do necessary justice to me immediately and give instructions to them to pay me 25, 000/-(twenty five thousand rupees) rupees compensation for giving this much of trouble to me paying lot of money here & there and getting myself involved into problems on professional front..
Hence here finally I am telling to MERU CAB MY PROBLEM SHOULD BE SOLVED immediately otherwise I will file a case in the CONSUMER FORUM IMEMDIATELY WITHOUT ANY FUTHER NOTICE.
I request to authorities to take necessary action immediately and do necessary justice to me
Rgds,
Vinay. G
TO
MERU CABS
CC
1. AP TRANSPORT MINISTER
2. ALL INDIA PRESS
3. CONSUMER FORUMS
4. JAGOPARTY
5. AP POLICE
0 comments