Dear Sir/Madam
I had booked meru cab online for 12th Feb in Bangalore for 2 time slots (1.12:30 pm /Ref No - 10641169/ from Richmond Road to V V Puram & 2.5:50pm /Ref No-10647435/ from V V puram to Somasundarapalya). I had booked these the previous day & they were confirmed (I got the confirmed booking message on my mobile no also). But i failed to get a message before the scheduled departure at 12 30 pm & when i called them up they told me that cabs were unavailable at my location. When i protested they said that i can lodge a complaint. Since i had an exam within a few hours I told them i will do so later. With some luck i managed to be at my exam centre before it started. Just before i got in the hall i called up meru again & asked if the evening cab i booked for 5 50pm will be available. They assured me that it will be there & they said it wont happen like how how it was early in the afternoon. After the exam there was no sign of the cab & when i called them up they said "Sorry sir, but there are no cabs available at your location". Talk about wonderful service! And that too from a cab company that starts of with the line 'The premier cab service in India'. Ha! I heard that the cab service prefers long distance service since it is more profitable for them (like Airport transfers). Even if they dont want to run short distances or cancel them, they should atleast have the courtesy to call/inform the concerned customer about the unavailabilty instead of neglecting to even inform them. Had a very good impression about meru before this but sad to say now i dont. 2 taxis cancelled in the span of 4hrs & i was not even informed beforehand.
0 comments