Dear Sir,
Please find the trailing mails from me to meru cabs which is selfexplantory without any proper response from them and also their acceptance mail on the time of booking.
I booked a cab trough net on night of 1st of May for New Delhi Railway Station from my residence at 5.10 in the morning next day ie, 2nd of May to catch Ajmer Shatbdi at 6.05 AM.
I also got the acceptance mail from them and also the reference no. saying that I will be getting the cab no. and Chauffer details 20 minutes before the scheduled time.
When I did not get any details about the Cab till 5. 00 AM I called them the recieved a reply that I would be getting a cab within next 15 minutes. When the Cab still did not turn up I called them again at 5.20 AM I got the same reply that the cab will be reaching with another 15 minutes, and the cab never turned up. I missed my train and and my official assignment which was schduled for the day.
If atall they were not sure about the cab they could have given me call and could have made some alternate arrangements instead they kept on telling lies which made me suffer both finacially and mentally. I would request for strict action against them so that other people are not cheated.
With Best Regards,
Sujit Kumar Sah
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[TR="bgcolor: #ffffff"]
[TD="colspan: 2"]Dear Sir,
I booked a cab from my residence at Sector- 48 to New Delhi Rly.
Station by internet with reference no. 12154603 for 5.10 AM in the
morning but the cab never arrived. Also when contacted your call
centre at the no. 44224422 they assured that the cab will be reaching
in another 5 to 10 minutes for several times untill it was too late
for me to catch the train at 6.05 . This is highly condemable as if
your operator had told me the correct status that the cab wont be
reaching I could have tried for other means. Now I would like to
request you to refund my total train fare of Rs. - which I missed
due to your mismanagement and by relying on the Brand name of MERU.
Looking forward for your reply at the earliest.
With Best Regards,
Sujit Kumar Sah
Surveyor,
Lloyd's Register Asia,
C-27, Qutab Institutional Area,
New Delhi-16
(India)
M:9717271224
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Meru Cab Booking Status
Dear sujit kumar,
Your Booking Status: ACCEPTED*
Your Booking Ref. No.: 12154603
*We have accepted your cab request. Cabs are assigned 20 minutes before travel time. We will send your cab details by email and SMS once your cab is assigned.
Your Booking Details:
Pickup Time 02 May '12 at 5:10 AM
From NOIDA SECTOR 41 (NOIDA SECTOR 49)
A-144, Sector-48, Noida
To NEW DELHI RAILWAY STATION
Meru cabs
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