Inconsumercomplaints.com » Cars & Transport » Review / complaint: M/s Ekta Packers & Movers - Blackmailing, Extortion and Cheating (Forged insurance Paper) by M/s Ekta Packers & Movers besides delivering damaged items | News #418249

M/s Ekta Packers & Movers
Blackmailing, Extortion and Cheating (Forged insurance Paper) by M/s Ekta Packers & Movers besides delivering damaged items

Blackmailing, Extortion and Cheating (Forged insurance Paper) by M/s Ekta Packers & Movers besides delivering damaged items.

I wanted to shift my house-hold items from Palam Vihar, Gurgaon to Palakkad, Kerala and got calls from one Mr Vikas, (Mobile No. 9810398547) through Just-dial service.

Ekata Packers and Movers (A Unit of Ekta Tempo Service)

1 st Floor, Opp Jewels Garden, Near Atul Kataria Chowk

Mata Mandir Road, Gurgaon, Haryana – 122001

e-mail: [email protected], Website: ektapackersmovers.com

PAN No. AEFPY566AH, S.T. AEFPY566AHSD001

Mobile: 9899662464, 0124-4074644

I showed all the items that I wanted to transfer to two of their representatives namely Mr Krishan, Mobile No. 9818498335 and Mr Yogesh Mobile No. 9899662464 who had visited my house and told me that it would be delivered within 7 – 10 days and also asked me to insure the items for One Lakh for any damages at an extra cost of Rs 3000 which I agreed to and paid Rs 15585/- against consignment note No. 213 (bill no. 325) and another Rs 150 to the labourers. The Car on 21st Oct vide Consignment note No. 075 for Rs 14824/-Both Car & Household items assured to transport latest by Oct 21st itself and promised to give the insurance paper before the dispatch of items.

(Pls note: I had received calls from 5 Packers & Movers through just- dial and quotation between Rs 10, 000 and 13, 000 except Ekta which initially gave 16, 500 & reduced to 12, 000 subsequently)

They sent three labourers at 1030 AM on 19th Oct and packed all the items and loaded in the truck in presence of Mr Krishan and taken to their warehouse. He asked me to visit their ware house in case I wanted to see the packing and the warehouse etc which I did visit and was told that the items would be transported within a day or two. I kept calling them from the next day onwards for the insurance papers & to know the then status and every time I was told it would be transported by that/next day. After that I moved from Palam Vihar to Palakkad on 21st afternoon flight.

Since the items didn’t reach till 26th Oct, I called up Mr Krishan but was attended by Mr Vikas and told that my items were still lying in their warehouse only and couldn’t transport on the agreed price and asked me to deposit another Rs 7500 in their account to move the items from their warehouse as the items were more than they expected. Mr Krishan hardly responded to my calls. I made a complaint to just-dial and was attended by Ms Sweta who was very co-operative whereas, her efforts to take Mr Kishan on a concall did not yield any result. The next day one Ms Deeksha from just- dial took us on the concall and as demanded by Mr Krishan she asked me to deposit Rs 7000/- in their account and it was re-iterated by Mr Kishan in every concall that he would forward me the insurance paper by mail and take responsibilities of any damages if any including the un-loading charges etc Further, . Ms Deeksha informed me that all these conversations are recorded and not to worry at all. When I threatened with complaints with Police/Consumer Court Mr Kishan told me to go ahead with complaints. Finally, he told me that either I could take back my stuff from his go-down by paying Rs 5000 or pay Rs 7000/- extra to get it delivered or forget my stuff. I have no way other than to deposit the amount on Nov 28th at their Dhanlaxmi Bank a/c vide no.0195053000000559, Parli, Palakkad. Innumerable complaints made to just-dial services were attended by Ms Sweta, Mr Balram, Preeti, Parul and other executives and all their efforts to resolve the issue amicably was failed due to adamant attitude of Mr Krishan of Ekta Packers & Movers.

On 11th Nov at around 8 PM I received a call from the driver of the truck carrying the items that the vehicle was impounded at Walayar check post (Kerala- Tamilnadu Boarder) for want of documentation. Immediately, I messaged to Mr Krishan and Mr Vikas of Ekta Packers and Movers to fax all documents including insurance papers which he never did and some how they managed to come out and brought the items to my house on Nov 12

Finally, the truck Eicher, Regn no. RJ 02GA 4446 (National Permit (R.S 5.16) no 1954 (owner Mr Ali Jaan Mohammad) carrying the items reached after 24 days and were shocked to see the condition of almost all items

1) The Cooking Range (Faber) front side glass broken into pieces.

2) Centre Table Top glass broken into five pieces.

3) Two showcases glass broken in totality.

4) The Fridge has denting in many places and fan covers inside the fridge came out.

5) Inverter stands parts missing.

6) TV Stand socked in water and the fittings damaged.

7) 42” LCD cover was soaked in water despite giving pillow cover for packing etc.

8) These asides 3 cartons (No 10, 34 and 35) are totally missing.

9) The wall clock broken into three pieces.

10) Microwave Oven painting on the top in two places had gone.

11) Washing Machine body damaged.

12) Kitchen items totally displaced besides braking/missing plastic and kitchen items.

13) The insurance from Cholamandalam was not with the said company till 13 th Nov where as they forwarded the same on 14th Nov seems to be forged as the policy no. appears to be from a firm from Mumbai and not in my name. The same has been confirmed by the insurance company on Nov 25.

The entire matter was brought to the knowledge of the Station House Officer of the locality on the same day itself and also contemplating to file case in the Consumer Court/Police.

I am submitting this complaint in order to initiate action deemed fit i.e for black-mailing, harassing customers, forging insurance paper including blacklisting such unethical firm who does not have any respect towards law of the land, so as not to repeat these type of incidents in future to other customers. I also request you to get my missing items (Cartons 10, 34 and 35) released from these fraud people and compensate damages incurred to me.

I made complaints over complaint i.e two to three times on every day to just-dial to find a solution did not succeed due to the indifferent attitude of Mr Krishan/Mr Vikas of Ekta Packers and Movers. Further, I was told by Just dial on Nov 15 that they already blacklisted and freezed the contract with M/s Ekta Packers and Movers. They even misrepresented to CORE stating that the case has been resolved amicably.

Anticipating a positive action and early resolution from your end.


Company: M/s Ekta Packers & Movers

Country: India

Category: Cars & Transport

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