This is a copy of the complaint I have sent to mytvs customer care
Sir,
mytvs Vellore workshop (advertised as tvs owned) has printed pamphlets advertising special rates for body works. It mentioned the following rates:
For Hatchback cars-Rs.1900 per panel
For Sedans-Rs.2700 per panel
I took my Maruti Swift to the workshop on 4th August for assessing a minor dent on the front hood. I had even spoken to the sales executive over phone the previous day. To my utter surprise, the service person who looked at the car quoted Rs.3700 for the panel work alone. When I mentioned the advertised rates to him, he asked me to show it. They themselves had displayed the leaflet on their notice board and I showed it to him-he replied that the special offer is for those who have done a paint job earlier at the workshop and customers and misunderstanding the advertisement. I can read and understand English and am in possession of a copy of the leaflet and can produce it anywhere. It does not mention anything likeprevious painting job at tvs.
So, Irequest immediate action to ensure advertised rates to the customers and remove the misleading advertisement.
Dr. LENIKUMAR JOSEPH
Assistant Professor
Dept of Pediatrics,
CHRISTIAN MEDICAL COLLEGE VELLORE 632004
Mobile:8973362355
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