I never faced such worst service from travel agencies… I have done advance booking for taxi last Friday at 3 pm from Mount road to Central. Requested the Taxi should be reported at 8 pm same day and got confirmation booking number 1769. Post that there is no response from your booking centre about driver information. Around 7.33 pm got another message for Taxi confirmation with Driver details post my call to your call centre.
We were waiting for such long time, there is no response from driver and call centre. Then we took auto rickshaw and reached to railway station in last movement. Since, try to reach the call centre person but, there is no proper answer. However, we received the SMS on 11.13 pm abut inability to arrange the taxi, with cancelations information.
Again yesterday (5th Aug) booked another one, which we face same issue. Booking accepted and confirmation 2385, post that got SMS booking has cancelled due to various reason.
My question here is, if you do not have a taxi, while taking booking itself you can inform to customer for unavailability
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