Dear sir,
I own a spark car bought in the month of september07 which got drowned in flood on 11/02/08
and was towed back to your gm service center (kun automobiles, hyderabad).
Subsequently I got calls from the service center to register the claim with the insurance company which i did and i visited personally on 19th feb 08 they told me that it will take 15 days time that means the car should have been ready by 4th of march08 in between there was no update from your service center about my car.
They called me on march26th saying the car is ready and the bill has been sent to the the insurance for approval. The balance after the insurance company payment has to be borne by me which is fair enough.
Earlier i had bad experience with Daewoo Matiz car keeping that in mind i always bought a car manufactured by maruthi.
I was reluctant to buy Spark car but after seeing the service guarantee claim in your advertisements made by your managing director i reluctantly bought the car now the time taken to solve my problem and lack of update makes me come to conclusion that my decision of buying the car was wrong.
Iam taking the car delivery today but i expect a reply from general motors on the bad service rendered by you and i expect the amount paid by me refunded for the delay in rendering service.
Once again i would like to say iam utterly dissapointed by the service levels of general motors.
This is the second instance earlier also i had to call your helpline no to get a proper response from kun automobiles for a simple problem.
Hope you would get a positive reply otherwise i would be forced to take issue further.
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