Hi Ramesh/Shavasubramanian,
I have multiple queries, and I need a prompt response regarding the same.
Query 1:
I had the Insurance policy from national insurance company (Policy number : 604400/31/08/6100006631, owner: Himanshu Gaur).
I had submitted the claim for my Car (Santro GLS, KA01, ME 3019), and it had got approved in the month of Nov. I have not received the cheque till date. I had tried hard reaching you guys, by calling all the mentioned number, and talking in person to Mr. Ramesh and Mr. Dm (Bangalore office) but nothing had happened.
I am really pissed off with the services offered to the customers, and why the hell are the customers being asked to run for their valued money. I am planning to lodge the complaint to the consumer forum, and this should be considered as the final intimation for the same. I had been told the Draft/cheque had been set to my address (Cheque number : 661914, dated : 18th jan, Vijaya bank), but I never received the same. Please look into the issue, and resolve it ASAP, and please guide the concerned person to be more reasonable with the customers, and understand their pain in handling the issues.
Query 2:
I had submitted another claim on the date 20th Dec which got rejected in the name of calling it OLD DAMAGE. I want to understand, what was the old damage in that, as the Car was bought new and it was first insured by national insurance company only. Since it was brand new, what makes it qualify in the Old category. I am really pissed off with the service offered by the company and considering the consumer forum option, to bring the concerned people to the books, since they are really not much affected with customer pain and amend the policies to suit their benefits. I am afraid if they want money to speed up the process, as I don’t believe in wrong ways to get the things done.
Consider this mail as the final intimation, if the things are not sorted out in 3 days.
-Himanshu
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