Hi,
I am sharing the letter written to Neeta Volvo service availed from Goa to Pune on 5th Mar'11. They charged exorbitantly but ave a very bad service. Please see my Mail Below.
To, Neeta Volvo Bus Service, (Neetabus.in)
Hi,
I am sad to share your Bus Service, Quality of Bus, Cleanliness all is third class in contrast to what you project as world class. Whereas you charge so much of Money. Me and my wife travelled from Goa to Pune in Volvo bus no MH-04/G 6374 on 5th Mar'11
Note my Observation and Improve them else you loose good business and customer.
1-We went to Mapsa at 9:15pm no one was there at your booth/stall to attend. Someone came after 10 mins and didnt have courtesy to explain or inform about the status of the bus. Bus finally came at 9:45 as promised 9:15 by your Schedule. No one knew why and we were not told either.
2-We found the Bus dirty - no cleaning done, No bed sheet, one AC vent missing - one top of it AC was hardly working. We requested 5-6 times to your staff - no one listened. The blankets given were stinking and seems they were never cleaned.
3-Your staff/(conductor) lacked basic communication ettiquettes. They never bothered to answer any question we had.
4-Suddenly at night the AC was so high (Cold) we were shivering - Request to turn it low was not heard.
5-We wanted to know where will the Bus drop us - Initially someone told us at Pune station but without any information we were dropped at Swar Gate.
6-The bus reached Swar Gate at 7:40 in contrast to your promise of 7:00am.
Whereas we travelled by Raj Travels on MH-34/M 7306 (Driver Raju) on 2nd Mar'11. We had a wonderful service, Both Sleeper Volvo, Fair Charged at 550/ whereas you charged 750/. On Time, Clean, Courteous staff and on time reached at Goa.
Compare and find whether you people are not bluffing the public in the name of Volvo World Class. I and many other term your service as Third class. This was my 3rd travel in your Bus. I am also going to write this in the newspaper.
Very Disappointed,
Mangal Tripathi
96650-71288
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